TAUREAN JACKSON
Newburgh,NY
Summary
Dynamic and dedicated professional with extensive experience in customer service at Outlaws BarBQue. Proven ability to enhance guest engagement and satisfaction through effective complaint resolution and exceptional order taking. Skilled in cash handling and maintaining food safety standards, consistently fostering a welcoming atmosphere that encourages repeat visits.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Outlaws BarBQue
03.2025 - 03.2026
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Ensured cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to facilitate timely food preparation and service delivery.
- Assisted in training new waitstaff on restaurant protocols and service techniques.
- Managed cash register operations, processing payments accurately and efficiently.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Handled customer complaints professionally, striving for immediate resolution to ensure satisfaction.
- Maintained knowledge of menu changes and specials to provide informed recommendations to guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assembly Line Worker
Plastic Packaging Inc.
06.2025 - 07.2025
- Operated machinery to assemble plastic packaging products efficiently.
- Inspected finished products for quality and compliance with specifications.
- Collaborated with team members to optimize assembly line workflow.
- Maintained clean and organized workstations to ensure safety standards.
- Troubleshot minor equipment malfunctions to minimize downtime during production.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
Restaurant Waiter
Poduhs Bbq
05.2024 - 10.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Ensured cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to facilitate timely food preparation and service delivery.
- Assisted in training new waitstaff on restaurant protocols and service techniques.
- Managed cash register operations, processing payments accurately and efficiently.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Handled customer complaints professionally, striving for immediate resolution to ensure satisfaction.
- Maintained knowledge of menu changes and specials to provide informed recommendations to guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma - Basics
Bohon High School
Alexandria, LA05.2022
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Table setting
- Food safety awareness
- Memory retention
- Guest engagement
- Complaint resolution
- Food hygiene
- Beverage refills
Timeline
Assembly Line Worker
Plastic Packaging Inc.
06.2025 - 07.2025
Restaurant Waiter
Outlaws BarBQue
03.2025 - 03.2026
Restaurant Waiter
Poduhs Bbq
05.2024 - 10.2024
High School Diploma - Basics
Bohon High School