Summary
Overview
Work History
Education
Skills
Security Clearance
Timeline
Generic

Taurean Thurman

Lawrenceville,GA

Summary

Highly accomplished, versatile Transportation Senior Manager with extensive background supporting U.S. military operations, including logistics, supply chain management and training of high-impact teams within everchanging environments. Dynamic leader,consistently achieves outstanding results while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management.

Overview

16
16
years of professional experience

Work History

Transportation Manager II

JB Hunt
Lithia Springs, GA
03.2018 - Current
  • Led cross-functional implementation initiatives to enhance operational efficiency, employee performance, and retention across multi-site logistics operations in the Southeast and Northern regions.
  • Oversaw end-to-end rollout of internal process improvements, including training and development programs for a team of 30+ staff, resulting in measurable productivity gains and alignment with organizational goals.
  • Collaborated with stakeholders to analyze workforce trends and performance data, producing executive-level presentations and reports on safety compliance, employee retention, and P&L impact.
  • Drove a 20% reduction in turnover by implementing strategic engagement and motivation programs, aligning team development efforts with broader organizational change initiatives.
  • Promoted a culture of continuous improvement by championing the company’s safety and performance standards, leading to increased team morale and operational consistency.

Desktop Support

Publix Distribution
Dacula, GA
10.2016 - 05.2017
  • Troubleshot and monitored internal and external drives, printers, and scanners.
  • Maintained inventory of equipment, hardware, software, and supplies.
  • Performed user profile re-creation to enhance system access.
  • Identified desktop and laptop network issues for timely resolution.
  • Responded to connectivity problems within Publix Distribution warehouse.
  • Installed wiring and peripherals to ensure system component connectivity.
  • Utilized remote access for updates and corrections to user systems.
  • Provided guidance and training to lower-level staff members regularly.

Call Center Help Desk Support Technician

Unisys
Augusta, GA
01.2016 - 10.2016
  • Upheld the ability to communicate clearly and professionally, both verbally and in writing.
  • Served as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems and/or applications.
  • Utilized remote access tools to accomplish and perform tasks on end user systems.
  • Troubleshot network connectivity issues, working with remote employees on a corporate network.
  • From pre-established procedures and job aids, handled citrix computer application while helping auto nation customers via the telephone.
  • Escalated issues and inquiries appropriately to floor manager.
  • Developed and sustained a productive customer relationship, making the customer and their needs a primary focus.
  • Knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
  • Operated and maintained professionalism and composer in fast paced work environment.

Battalion Helpdesk Specialist

United States Army
Ft. Gordon, GA
05.2012 - 12.2015
  • Secured and controlled hardware and sensitive items in security areas. Scheduled and performed preventive and organizational maintenance on systems.
  • Performed installation, repair and preventative maintenance on personal computers and related systems.
  • Utilized appropriate judgments in resolving issues and making recommendations.
  • Maintained automated Helpdesk Remedy trouble ticket system for accounting of software and hardware issues (tier II).
  • Prepared unit and organizational communication documents.
  • Inspected completed work for accuracy and compliance with established procedures.
  • Responsible for the distribution and destruction of Comsec- classified digital information.
  • Granted group policy access within Active Directory.
  • Troubleshot and resolved Cisco VOIP phone systems.
  • Installed and maintained US Army Virtual Teleconference systems.
  • Identified network problems involving desktop and laptop computers.
  • Routinely provided guidance and training as required to lower level employees and staff.
  • Routinely Troubleshot hardware and software failures.
  • Responsible for the receipt, storage and accountability of numerous government issued Dell laptops.
  • Conducted presentation for upper battalion personnel.

Battalion Helpdesk Specialist

United States Army
Kabul, AF
07.2011 - 05.2012
  • Responsible for the receipt, storage, and issue of computers and essential communication equipment (both military and civilian) valued in excess of $100K.
  • Advised and maintained the Kabul and 1st Corp Battalion helpdesk and staff on critical information Technology issues.
  • Troubleshot network issues while escalating problems to contracted civilians.
  • Involved in various major projects throughout theater and accomplished within allotted time frame.
  • Created and deactivated user accounts in accordance with user security training, policies and procedures.
  • Authorized user accounts according to International Joint Compound nationality policies and regulations.
  • 1st Corp Sergeant Major personal radio communicational soldier.
  • Installed and maintained various real time mobile combat tracking systems for American troops and American allies throughout theater.
  • Recreated user personal profiles.
  • Worked on assignments that were semi-routine in nature, but recognized the need for deviation from accepted practices.
  • Troubleshot software and computer hardware issues.
  • Performed back up of user personal profiles.

Signal Support System Specialist

United States Army
Tacoma, WA
04.2009 - 07.2011
  • Supervised the movement and completion of computer systems from multiple locations in coordination with Brigade rules and policies.
  • Served as the Rear Detachment Signal Support System Specialist supporting operations of an installation and forward deployed Signal Military Brigade.
  • Responsible for the coordination and movement of communication software and hardware property within 1st Corp rear detachment.
  • Managed assigned projects and program components delivering service in accordance with established objectives.
  • Responsible for the creation of Battalion rear detachment Standard Operating Procedures.

Education

Bachelor of Science - Electrical Engineering

North Carolina Agricultural and Technical State University
12.2007

Skills

  • Customer service
  • Adaptability
  • Conflict resolution
  • Leadership
  • Critical thinking
  • Self-starter
  • Detail-oriented
  • Problem solving
  • Strategic thinking
  • Analytical skills
  • Process improvement
  • Team leadership
  • Safety compliance
  • Data analysis
  • Employee training
  • Inventory management

Security Clearance

Top Secret/Sensitive Compartmented Information

Timeline

Transportation Manager II

JB Hunt
03.2018 - Current

Desktop Support

Publix Distribution
10.2016 - 05.2017

Call Center Help Desk Support Technician

Unisys
01.2016 - 10.2016

Battalion Helpdesk Specialist

United States Army
05.2012 - 12.2015

Battalion Helpdesk Specialist

United States Army
07.2011 - 05.2012

Signal Support System Specialist

United States Army
04.2009 - 07.2011

Bachelor of Science - Electrical Engineering

North Carolina Agricultural and Technical State University

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