Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
CustomerServiceRepresentative

Taurianna Clark

Montgomery,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

CGI
Troy, AL
12.2019 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Mcintyre Comprehensive Academy
Montgomery, AL
07.2020

Skills

  • Understanding Customer Needs
  • Call Documentation
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Answering Customer Questions
  • Call Transfers
  • Customer Service and Assistance
  • Customer Inquiry Response

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Customer Service Representative

CGI
12.2019 - 04.2021

High School Diploma -

Mcintyre Comprehensive Academy

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Taurianna Clark