Taurica Wallace
Washington,DC
Summary
Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Senior Copyright Acquisition Technician
Copyright Office, Library Of Congress
07.2001 - Current
- Recommends publishers for reviews
- Identifies titles invaluable for the Library of Congress’ collections and refer them to the selecting officers
- Provides support for librarians
- Establishes and maintains contacts with various publishing companies
- Prepare official cases and documents for acquisitions
- Implement regulations and laws of Copyright
- Identifies missing materials
- Managed 100+ files on the demanded materials per quarter
- Conducts in-depth searches of materials in multiple databases
- Prepare quarterly reports for management
- Create records for materials received
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Detailed in Copyright Public Information Office
Copyright Office, Library Of Congress
10.2017 - 03.2018
- Educated customers on copyright systems, form completion, fees, and access to services.
- Responded to questions and request from publishers.
- Reduced average call handling time, ensuring prompt service to publishers while maintaining quality interactions.
- Developed rapport with publishers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved publishers inquiries and complaints quickly.
- Maintained high standards of publishers service.
- Searched, created, and maintained accurate records.
- Served as a liaison between internal departments and the public during copyright registration and involving copyrighted works or licenses.
- Maintained up-to-date knowledge of applicable laws and regulations.
Education
Accounting
Strayer University
Washington, DCBachelor of Arts - Political Science
Wilberforce University
Wilberforce, OHSkills
- Excellent Communication
- Decision-Making
- Relationship Building
- Dependable and Responsible
- Data Entry
- Microsoft Word
- Self-Directed
- Task Prioritization
- ILS, and Siebel Software Proficiency
- Interpersonal Communication
Timeline
Detailed in Copyright Public Information Office
Copyright Office, Library Of Congress
10.2017 - 03.2018
Senior Copyright Acquisition Technician
Copyright Office, Library Of Congress
07.2001 - Current
Accounting
Strayer University
Bachelor of Arts - Political Science
Wilberforce University
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