Taurice Davis
Harvest,AL
Summary
An organized, detail-oriented, and self-motivated professional with a strong ambition to succeed in a customer success and management role. A key team member with demonstrated leadership abilities, flexibility, adaptability, and the capacity to exercise good judgment even under pressure. Possesses strong analytical skills, effectively troubleshooting issues and guiding key stakeholders towards successful outcomes. Offers excellent customer service and interpersonal skills, proven through successful interactions with peers and high-level company employees.
Overview
11
11
years of professional experience
Work History
Client Support Specialist
CJ Affiliate
11.2022 - Current
- Act as a liaison between internal and external stakeholders, effectively coordinating and
managing client concerns through solution-focused meetings and proactive communication via
email touchpoints.
• Provide timely and accurate responses to customer queries, utilizing phone, email, or chat
channels, ensuring a high level of customer satisfaction and engagement.
• Analyze and report system malfunctions, identifying areas of improvement and assisting in the
implementation of solutions to enhance operations and efficiency.
• Efficiently manage social media direct messages using Sprout and Salesforce platforms,
ensuring prompt and personalized responses to customer inquiries and feedback to maintain a
positive brand image.
PICKER, Media Solutions
09.2019 - 10.2022
- Picked orders for local bookstores and grocery stores
- Followed orders precisely for correct items, sizes and quantities
- Pulled orders quickly to maintain demanding productivity goals
- Operated computer effectively to enter order information
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Followed safety protocols and procedures to minimize workplace accidents
- Kept work areas neat, clean and free from debris
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
CHILD YOUTH ASSISTANT
Redstone Arsenal
10.2017 - 09.2019
- Engaged with children on an individual basis in a pleasant manner
- Maintained accurate and details records including: child and staff ratios, files on enrollment, attendance, health and safety, emergency contact information and incident reports
- Assisted with youth development and other recreation programs to improve the quality of child’s experience
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials
- Communicated frequently with parents to meet children's needs and achieve high satisfaction ratings
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
GREETER
VCO Huntsville Hospital
01.2016 - 04.2018
- Acted as first point of contact for visiting clients and customers
- Maintained clean, organized environments for presentable front-of-house areas
- Monitored guests for compliance with safety and security protocols, raising any issue with security
- I helped/assisted with getting patients into and out of wheelchairs bringing them inside\outside
- I was also responsible for collecting paperwork from patients upon completion and turning it in to staff
- Operated computer effectively to Look up patient information
- Maintaining patient confidentiality at all times
- I maintained the safety of staff by patrolling and monitoring the premises
CALL CENTER REPRESENTATIVE
Alorica
04.2013 - 12.2015
- I provided excellent customer service, addressed customer inquiries in timely and accurate fashion
- Provided quotes on new health insurance and accepted payments for current ones
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained department productivity levels for customer satisfaction
- Answered emails with customer inquiries
- Effectively communicated solutions.
Education
BBA -
Strayer University
Washington, DC09.2026
Diploma -
Johnson High School
Huntsville, Al05.2012
Skills
- Hardworking
- Customer service oriented
- Teamwork skills
- Attention to detail
- Fast learner
- Flexibility
- Problem Solving
- Critical Thinking
- Oral and written communication
- Time management
- Computer Skills
- Adaptability
Timeline
Client Support Specialist
CJ Affiliate
11.2022 - Current
PICKER, Media Solutions
09.2019 - 10.2022
CHILD YOUTH ASSISTANT
Redstone Arsenal
10.2017 - 09.2019
GREETER
VCO Huntsville Hospital
01.2016 - 04.2018
CALL CENTER REPRESENTATIVE
Alorica
04.2013 - 12.2015
BBA -
Strayer University
Diploma -
Johnson High School
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