TAURICE STALEY
Manassas,VA
Summary
Skilled Retail Manager with over 20 years of experience in driving sales and providing customer centric leadership. Extensive experience in all aspects of store management including team development, sales forecasting, KPI monitoring, merchandising, and developing profit strategies. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including management, team members, and customers. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
28
28
years of professional experience
Work History
Assistant Store Manager
Polo RalphLauren
09.2019 - Current
- With a primary focus on Revenue Generation, Client Retention, Product & Visual Merchandising and Management of Human Resources
- Increased Sales Volume to 5.4 Million from 7.0 Million and increased Client Retention
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set record for district wide Customer Service Accommodations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Supervisor
Brooksbrothers
10.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Assistant Store Manager
COACH,Inc
11.2018 - 10.2021
- Managing a $7M retail store, supervising and directing a team of over 40 associates by providing clear direction, reinforcing follow-through, and assigning actionable goals with measurable metrics while cultivating a culture of accountability
- Providing continuous education and coaching to all levels of store staff including training team in effective selling, inventory control, merchandising techniques, client focused service, and product knowledge
- Demonstrating sales leadership by playing an active role on the sales floor through customer engagement with top clients while ensuring the highest levels of customer service are provided
- Developing and execute both short and long-term plans to achieve goals and exceed sales targets in support of District/
- Region strategies while leading consistent execution of the customer experience and operational excellence
- Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategies by partnering with the appropriate internal departments for product support
- Oversee all aspects of store merchandising for shipment processes, regional merchant calls, and inventory acumen
- Drive and maximize sales performance by leading associates to consistently achieve store and company overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability or cost-control measures
- Assisting in training new managers in supervisory skills, administrative duties, and efficient problem-solving as well as basic bookkeeping, visual merchandising, clientele building, loss prevention procedures, and brand focuses
- Utilizing in-store, measurable metrics as the basis to showcase what is truly successful from a business perspective for merchandise placement and displays and trained managers and associates in these merchandizing strategies
- Developing sales strategies, initiatives, and growth across all categories, communicating goals to the team, tracking store performance at all times, and achieving sales by leveraging customer tools to foster client development
- Retail Operations & Sales Management
- Team Leadership & Development
- Marketing, Forecasting & Budgeting
- Loss Prevention Strategies & Cost Reductions
- Merchandising & Display Planning
- KPI Monitoring & Reporting
- Financial Oversight & Profit Strategies
- Process Improvements & Quality Assurance
Assistant Manager
True Religion
11.2018 - 09.2019
- Assisted the Store Manager in planning and implementing strategies to attract customers
- Coordinated daily customer service operations (e.g
- Sales processes, orders and payments)
- Coached and supported new and existing Sales Associates
Customer Service Supervisor
Southwest Airlines
05.2014 - 10.2018
- Managed a team of 75+ Customer Service Agents which handled ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolved complaints and problems
- Provided legendary Customer Service by assuring weight and balance of aircraft, efficient boarding of aircraft and coordinating Ramp, Operations, Provisioning and aircraft servicing to accomplish on-time performance
- Handpicked to represent the station in several Southwest Airlines TV Commercials
Assistant Manager
Cole Haan
07.2012 - 05.2014
Sales Lead/ Merchandise Coordinator
Nautica
08.2011 - 07.2012
Sales Associate
Converse, Ellenton
10.2010 - 08.2011
Sales Associate
J Crew
02.2010 - 10.2010
Sales and Leasing Agent
Stadium Toyota
04.2008 - 06.2009
Sales and Leasing Agent
Courtesy Nissan
05.2005 - 04.2008
Sales and Leasing Agent
Brandon Ford
01.2003 - 05.2005
Assistant District Manager
On The Edge
04.1998 - 01.2003
Education
High School Diploma - General Studies
Sickles High School
1999
Skills
- Technical Skills
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- Extremely proficient with airline computer systems which process passenger ticket reservations, baggage tags, and boarding
- Passes
- POS Systems Operations
- Sales Expertise
- Staff Supervision
- Issue Resolution
- Customer Service
- Strategic Planning
- Cost Control
- Product and Service Sales
- Staff Management
- Time Management
- Records Maintenance
- Sales and Marketing
- Employee Scheduling
- Coaching and Mentoring
- Verbal and Written Communication
- Human Resource Policies
- Regulatory Compliance
- Retail Operations
- Attention to Detail
- Stock Rotation
- New Hire Training
- Customer Relations
- Assignment Delegation
Timeline
Supervisor
Brooksbrothers
10.2021 - Current
Assistant Store Manager
Polo RalphLauren
09.2019 - Current
Assistant Store Manager
COACH,Inc
11.2018 - 10.2021
Assistant Manager
True Religion
11.2018 - 09.2019
Customer Service Supervisor
Southwest Airlines
05.2014 - 10.2018
Assistant Manager
Cole Haan
07.2012 - 05.2014
Sales Lead/ Merchandise Coordinator
Nautica
08.2011 - 07.2012
Sales Associate
Converse, Ellenton
10.2010 - 08.2011
Sales Associate
J Crew
02.2010 - 10.2010
Sales and Leasing Agent
Stadium Toyota
04.2008 - 06.2009
Sales and Leasing Agent
Courtesy Nissan
05.2005 - 04.2008
Sales and Leasing Agent
Brandon Ford
01.2003 - 05.2005
Assistant District Manager
On The Edge
04.1998 - 01.2003
High School Diploma - General Studies
Sickles High School