Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tauriq Dixon

Cincinnati,OH

Summary

Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and Remote troubleshooting. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Overview

6
6
years of professional experience

Work History

Service Desk Analyst

Encore technologies
Cincinnati, OH
07.2024 - Current
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Troubleshot and resolved hardware, software, network, and peripheral device problems.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Provided first-level technical support to customers with IT related issues.
  • Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Resolved issues on initial call of time using internal knowledge base, troubleshooting skills, experience, and team resources.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Cashier

Pluto's cafe
Cincinnati, OH
06.2019 - Current
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Maintained work area and kept cash drawer organized.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Helped customers find specific products, answered questions, and offered product advice.

Field Technician

Safe Haven ADT
Cincinnati, OH
04.2024 - 06.2024
  • Wired equipment while following safe electrical procedures to eliminate risk.
  • Provided customer education on system maintenance and operation post-installation.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Maintained inventory of supplies, materials and tools to complete work on job sites.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Education

High School Diploma -

Winton Woods High School
Cincinnati, OH
05-2022

Some College (No Degree) -

Kable Academy
Cincinnati, OH

Skills

  • Remote technical support
  • Ticketing systems
  • Hardware troubleshooting
  • Network troubleshooting
  • Software support
  • Incident management
  • Documentation
  • Remote support

References

References available upon request.

Timeline

Service Desk Analyst

Encore technologies
07.2024 - Current

Field Technician

Safe Haven ADT
04.2024 - 06.2024

Cashier

Pluto's cafe
06.2019 - Current

High School Diploma -

Winton Woods High School

Some College (No Degree) -

Kable Academy

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Tauriq Dixon