Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAURSUS BAUGH

Las Vegas

Summary

Customer service professional with a solid background in addressing and resolving issues efficiently. Known for fostering team collaboration and achieving favorable outcomes. Consistently maintains high customer satisfaction levels through effective communication and problem-solving. Proven reliability and adaptability in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Driver

Pride Transportation
10.2022 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Representative

Sun Country Airlines - DFW
02.2020 - 08.2022
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional service.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Warehouse Worker

Amazon Las2
11.2017 - 01.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Customer Service Representative

New York Times Co
08.2013 - 10.2017


  • Customer Service Representative
  • The New York Times, New York, NY

  • Key Responsibilities:
  • - Delivered exceptional support to subscribers by addressing inquiries regarding subscriptions, billing, and access issues, ensuring a seamless customer experience.
  • - Handled high volumes of customer interactions through phone, email, and live chat, maintaining professionalism and a positive demeanor in all communications.
  • - Collaborated with team members to identify recurring issues and contributed to strategy discussions aimed at enhancing customer satisfaction and retention.
  • - Documented customer interactions accurately in the CRM system, providing insights that helped improve service delivery and operational efficiency.
  • - Stayed updated on product offerings and company policies to provide accurate information and troubleshooting support, thus fostering customer trust and loyalty.

  • Achievements:
  • - Consistently met or exceeded performance metrics, including response times and customer satisfaction scores.
  • - Recognized for excellence in customer service through positive feedback from customers and management.

Education

High School Diploma - HSD

Desert Pines High School
Las Vegas, NV
06.2005

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • Flexible Schedule

Timeline

Driver

Pride Transportation
10.2022 - Current

Representative

Sun Country Airlines - DFW
02.2020 - 08.2022

Warehouse Worker

Amazon Las2
11.2017 - 01.2020

Customer Service Representative

New York Times Co
08.2013 - 10.2017

High School Diploma - HSD

Desert Pines High School

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