Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taurus Johnson

Lincoln,NE

Summary

Highly effective problem solver with strong communication skills. Excels at addressing and resolving issues. Able to clearly articulate complex ideas and solutions through effective verbal and written communication. Possesses a keen analytical mindset to quickly identify problems and develop innovative strategies. Known for making well-informed decisions that lead to successful outcomes.

Overview

12
12
years of professional experience

Work History

Customer Service Coordinator

Capital One - Headquarters
11.2019 - Current
  • Spearheaded training initiatives to ensure that all members of the customer service team operate consistently and have strong call management skills
  • Explained charges, fees, sales terms, and service agreements to over [Number] customers on a daily basis
  • Increased customer loyalty by providing outstanding service in response to questions, complaints, and [Type] issues.

Inkjet Operator

Jacob North
08.2012 - 10.2016
  • Looked over job orders to figure out how many there were, what stock they came in, what colors they came in, and if there were any special printing instructions
  • Performed binding, finishing, and [Type] tasks to prepare printed material for delivery to customers
  • Completed quality control testing and delivered samples to the supervisor for evaluation during the production run
  • Fed and labeled [Type] materials in preparation for packaging or mailing operations
  • Set up and adjusted an inkjet or [Type] machine to meet the requirements of a specific customer job
  • Looked at each printer's daily density readings to see if there were any quality issues
  • Proofed all job orders to ensure client approval prior to production
  • Cleared paper jams and replaced toner to maximize equipment efficiency.

Service Advisor

Nelnet
08.2016 - 07.2019
  • Promoted available products and services to customers during service, account management, and order calls
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

Production Worker

Hexagon
06.2021 - 09.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected products and machines to maintain quality and efficiency.

Education

High School -

Lincoln Senior High
East Saint Louis, IL
01.1999

Skills

  • Excellent communicator
  • Banking and financial services background
  • Customer-focused
  • Creative problem solving
  • Excellent multi-tasker
  • Active listening
  • Microsoft Excel
  • Shipping, receiving and warehousing
  • Adaptive team player
  • Detail-oriented
  • High-energy attitude
  • Dependable and reliable
  • Customer relations
  • Customer service

Timeline

Production Worker

Hexagon
06.2021 - 09.2021

Customer Service Coordinator

Capital One - Headquarters
11.2019 - Current

Service Advisor

Nelnet
08.2016 - 07.2019

Inkjet Operator

Jacob North
08.2012 - 10.2016

High School -

Lincoln Senior High

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Taurus Johnson