Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAURUS WINN

Montgomery,AL

Summary

Safety professional with a strong background in developing and enforcing safety protocols. Successfully improved workplace safety through thorough risk assessments and compliance with industry regulations. Proficient in hazard identification and emergency response planning, contributing to a safer work environment.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Sykes
06.2021 - 02.2025
  • Utilized problem-solving and critical thinking skills to deliver effective solutions consistently.
  • Assessed customer urgency and identified support requirements accurately.
  • Maintained product expertise to ensure successful troubleshooting and first-call resolution.
  • Implemented advanced diagnostic tools to optimize technical inquiries and enhance customer assistance.

Billing & Sales Supervisor of Operations

Costco
01.2019 - 05.2021
  • Created detailed operational reports based on diligent research across numerous topics.
  • Supported administrative functions through proficient management of communications and calls.
  • Executed accurate data entry alongside prompt submission of necessary documents.
  • Acquired strong expertise in third-party payer regulations pertinent to assigned services.
  • Leveraged dual screens for independent analysis and identification of effective solutions.
  • Supervised sales team to achieve monthly targets and maintain high customer satisfaction levels.
  • Developed and implemented safety protocols to enhance workplace compliance and reduce incidents.
  • Conducted regular safety audits, identifying hazards and recommending corrective actions to improve safety standards.

Customer Service Representative

ASK Telemarketing
05.2017 - 12.2018
  • Handled appointment scheduling and managed calendars for more than 100 customers each day.
  • Achieved a monthly customer satisfaction rating of 95% or above through prompt complaint resolution.
  • Addressed questions about procedures while meticulously organizing customer notes for easy reference.
  • Resolved customer inquiries using CRM software to enhance satisfaction and retention.
  • Trained new team members on effective communication techniques and operational procedures.

Education

Bachelor of Science - undefined

Concordia College
Selma, AL
05.2005

High school - General studies

Wilcox Central High school
Camden, AL
05.2000

Skills

  • Client experience optimization
  • Effective phone communication
  • Overcoming objections
  • Proficient in Microsoft Office
  • Advanced Excel skills
  • Sales in retail environments
  • Accurate data entry
  • Dual monitoring capabilities
  • PowerPoint design and delivery
  • Typing proficiency levels
  • Effective call center management
  • Guiding team leadership
  • Developing customer retention plans
  • General Windows knowledge
  • General Linux knowledgeilling procedures and practices
  • Effective claims handling
  • Effective scripting techniques
  • Efficient sales-flow training processes
  • Effective scheduling and adherence practices
  • General HIPAA compliance awareness
  • General accident prevention measures
  • General safety program development

Timeline

Technical Support Representative

Sykes
06.2021 - 02.2025

Billing & Sales Supervisor of Operations

Costco
01.2019 - 05.2021

Customer Service Representative

ASK Telemarketing
05.2017 - 12.2018

Bachelor of Science - undefined

Concordia College

High school - General studies

Wilcox Central High school

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