Taurussya Horton-Cockerham
Huntersville,NC
Summary
Dependable customer care professional with 8+ years of experience in diverse customer service roles. Strong organizational, communication, and problem-solving skills to effectively handle all aspects of customer interactions. Seeking to leverage these skills, along with collaboration ability, in a customer service position demanding high responsibility, accountability, and initiative.
Overview
25
25
years of professional experience
1
1
Certification
Work History
NC Pre-K Teacher
Little Learners Early Education Center
Charlotte, NC
08.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead Teacher (3-Year-Old/Pre-K)
Pleasant Grove Child Development Center
Charlotte, NC
08.2022 - 02.2024
- Nurture and develop children's interest in age-appropriate subjects
- Plan curriculum by preparing daily lessons and exercises to include counting, identifying colors, categorizing and grouping shapes and memorizing the alphabet
- Encourage social interaction and foster a creative learning environment
- Provide fundamental educational foundation to prepare for successful start to school
- Handle behavior issues to identify emotional problems and address them with the child's parents or guardians during parent-teacher conferences
- Provide progress reports to evaluate work; keep student records and provide parents or guardians with timely progress reports
- Provide professional support to school staff, such as counselors, nurses, and psychologists, who specialize in early childhood development and behavior management issues
Customer Service Supervisor (CSS)
Burlington Stores
Charlotte, NC
02.2021 - 05.2022
- Oversee 12 cashiers and registers
- Handle customer concerns and questions
- Process returns and bulk purchases
- Handle cash, count-down and process all monies in registers
- Handle deposits and change orders
- Weekly observation of employees
- Conduct interviews and hiring
Merchandise Supervisor
Burlington Stores
Charlotte, NC
11.2020 - 02.2021
- Supervise the floor merchandise and floor associates
- As manager on duty open and close the store
- Prepare and make cash deposits
- Prepare change orders
- Adjust and prepare associate schedules
Admin Coordinator/Cash Office Attendant
TJX Companies/ Marshalls
Charlotte, NC
10.2019 - 11.2020
- Assist in hiring process
- Liaison between associates and management
- Check timecards and payroll
- Assist with PTO/LOA/RTO
- Handle time-sensitive information
- Handle order shipment
- File personal/employee paperwork and manage general company business
- Fluent with Kronos
Customer Experience Coordinator
TJX Companies/Marshalls
Charlotte, NC
05.2018 - 10.2019
- Count down registers
- Oversee 6 cashiers and registers
- Assist with customer issue, processing returns, exchanges etc
- Inventory salvage items
- Check department email, OSAT statistics and surveys
Coordinator- Ladies Dept/Cashier
TJX Companies/Marshalls Store
Charlotte, NC
08.2017 - 05.2018
- Assist customers with purchases of clothing and accessories
- Cashiering and balancing responsibilities
Customer Service Representative
JMI Technologies
Charlotte, NC
03.2012 - 11.2012
- Answer calls to assist with customer inquiries
- Assist customers with void telephone systems
Lead Cashier/Customer Service
The Children's Place
Concord, NC
10.2009 - 10.2011
- Manage 12 cashiers and registers
- At shift end count registers down
- Issue refunds and sign for deposit drops
Liaison Between Child Care Facility and Child
Kids World Child Care Center
Elkin, NC
04.2000 - 06.2008
- Operate/manage facility
- Hire/fire teachers/personnel
- Liaison between child and facility
- Provide childcare resources
- Assist parents with payments/arrangements
- Prepare list of needs for the center and employees
Education
Teacher Licensure Transfer Peogram - Education
Central Piedmont Community College
Charlotte, NCEarly Childhood Education - Education
Central Piedmont Community College
Charlotte, NCEDU - 119 Certification -
Central Piedmont Community College
Charlotte, NC01.2021
High School Diploma -
Britain Academy
Lexington, NC01.2000
Skills
- Kronos Human Resource Management
- Recruiting
- Organizational and Interpersonal
- Customer Satisfaction and Retention
- Customer Service and Project Management
- Administrative
- Payroll
- Merchandising
- Talent Acquisition
- Conflict Resolution
- Performance Management
Assessments
- Customer Service Management, Proficient, 01/01/21
- Work style: Conscientiousness, Proficient, 12/01/20
- Sales skills, Highly Proficient, 06/01/19
- Management & Leadership: Impact & Influence, Proficient, 05/01/19
- Family Relationship Building, Proficient, 05/01/19
Certification
- Child Development Associate (CDA) Certificate
- CPR and First Aid Certification
- Early Childhood Education Certification
Timeline
NC Pre-K Teacher
Little Learners Early Education Center
08.2024 - Current
Lead Teacher (3-Year-Old/Pre-K)
Pleasant Grove Child Development Center
08.2022 - 02.2024
Customer Service Supervisor (CSS)
Burlington Stores
02.2021 - 05.2022
Merchandise Supervisor
Burlington Stores
11.2020 - 02.2021
Admin Coordinator/Cash Office Attendant
TJX Companies/ Marshalls
10.2019 - 11.2020
Customer Experience Coordinator
TJX Companies/Marshalls
05.2018 - 10.2019
Coordinator- Ladies Dept/Cashier
TJX Companies/Marshalls Store
08.2017 - 05.2018
Customer Service Representative
JMI Technologies
03.2012 - 11.2012
Lead Cashier/Customer Service
The Children's Place
10.2009 - 10.2011
Liaison Between Child Care Facility and Child
Kids World Child Care Center
04.2000 - 06.2008
EDU - 119 Certification -
Central Piedmont Community College
High School Diploma -
Britain Academy
Teacher Licensure Transfer Peogram - Education
Central Piedmont Community College
Early Childhood Education - Education
Central Piedmont Community College