Taurussya Horton-Cockerham
Huntersville,NC
Summary
Dependable customer care professional with 8+ years of experience in diverse customer service roles. Strong organizational, communication, and problem-solving skills to effectively handle all aspects of customer interactions. Seeking to leverage these skills, along with collaboration ability, in a customer service position demanding high responsibility, accountability, and initiative.
Overview
25
25
years of professional experience
1
1
Certification
Work History
NC Pre-K Teacher
Little Learners Early Education Center
08.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead Teacher (3-Year-Old/Pre-K)
Pleasant Grove Child Development Center
08.2022 - 02.2024
- Nurture and develop children's interest in age-appropriate subjects
- Plan curriculum by preparing daily lessons and exercises to include counting, identifying colors, categorizing and grouping shapes and memorizing the alphabet
- Encourage social interaction and foster a creative learning environment
- Provide fundamental educational foundation to prepare for successful start to school
- Handle behavior issues to identify emotional problems and address them with the child's parents or guardians during parent-teacher conferences
- Provide progress reports to evaluate work; keep student records and provide parents or guardians with timely progress reports
- Provide professional support to school staff, such as counselors, nurses, and psychologists, who specialize in early childhood development and behavior management issues
Customer Service Supervisor (CSS)
Burlington Stores
02.2021 - 05.2022
- Oversee 12 cashiers and registers
- Handle customer concerns and questions
- Process returns and bulk purchases
- Handle cash, count-down and process all monies in registers
- Handle deposits and change orders
- Weekly observation of employees
- Conduct interviews and hiring
Merchandise Supervisor
Burlington Stores
11.2020 - 02.2021
- Supervise the floor merchandise and floor associates
- As manager on duty open and close the store
- Prepare and make cash deposits
- Prepare change orders
- Adjust and prepare associate schedules
Admin Coordinator/Cash Office Attendant
TJX Companies/ Marshalls
10.2019 - 11.2020
- Assist in hiring process
- Liaison between associates and management
- Check timecards and payroll
- Assist with PTO/LOA/RTO
- Handle time-sensitive information
- Handle order shipment
- File personal/employee paperwork and manage general company business
- Fluent with Kronos
Customer Experience Coordinator
TJX Companies/Marshalls
05.2018 - 10.2019
- Count down registers
- Oversee 6 cashiers and registers
- Assist with customer issue, processing returns, exchanges etc
- Inventory salvage items
- Check department email, OSAT statistics and surveys
Coordinator- Ladies Dept/Cashier
TJX Companies/Marshalls Store
08.2017 - 05.2018
- Assist customers with purchases of clothing and accessories
- Cashiering and balancing responsibilities
Customer Service Representative
JMI Technologies
03.2012 - 11.2012
- Answer calls to assist with customer inquiries
- Assist customers with void telephone systems
Lead Cashier/Customer Service
The Children's Place
10.2009 - 10.2011
- Manage 12 cashiers and registers
- At shift end count registers down
- Issue refunds and sign for deposit drops
Liaison Between Child Care Facility and Child
Kids World Child Care Center
04.2000 - 06.2008
- Operate/manage facility
- Hire/fire teachers/personnel
- Liaison between child and facility
- Provide childcare resources
- Assist parents with payments/arrangements
- Prepare list of needs for the center and employees
Education
Teacher Licensure Transfer Peogram - Education
Central Piedmont Community College
Charlotte, NCEarly Childhood Education - Education
Central Piedmont Community College
Charlotte, NCEDU - 119 Certification -
Central Piedmont Community College
Charlotte, NC01.2021
High School Diploma -
Britain Academy
Lexington, NC01.2000
Skills
- Kronos Human Resource Management
- Recruiting
- Organizational and Interpersonal
- Customer Satisfaction and Retention
- Customer Service and Project Management
- Administrative
- Payroll
- Merchandising
- Talent Acquisition
- Conflict Resolution
- Performance Management
Assessments
- Customer Service Management, Proficient, 01/01/21
- Work style: Conscientiousness, Proficient, 12/01/20
- Sales skills, Highly Proficient, 06/01/19
- Management & Leadership: Impact & Influence, Proficient, 05/01/19
- Family Relationship Building, Proficient, 05/01/19
Certification
- Child Development Associate (CDA) Certificate
- CPR and First Aid Certification
- Early Childhood Education Certification
Timeline
NC Pre-K Teacher
Little Learners Early Education Center
08.2024 - Current
Lead Teacher (3-Year-Old/Pre-K)
Pleasant Grove Child Development Center
08.2022 - 02.2024
Customer Service Supervisor (CSS)
Burlington Stores
02.2021 - 05.2022
Merchandise Supervisor
Burlington Stores
11.2020 - 02.2021
Admin Coordinator/Cash Office Attendant
TJX Companies/ Marshalls
10.2019 - 11.2020
Customer Experience Coordinator
TJX Companies/Marshalls
05.2018 - 10.2019
Coordinator- Ladies Dept/Cashier
TJX Companies/Marshalls Store
08.2017 - 05.2018
Customer Service Representative
JMI Technologies
03.2012 - 11.2012
Lead Cashier/Customer Service
The Children's Place
10.2009 - 10.2011
Liaison Between Child Care Facility and Child
Kids World Child Care Center
04.2000 - 06.2008
EDU - 119 Certification -
Central Piedmont Community College
High School Diploma -
Britain Academy
- Child Development Associate (CDA) Certificate
- CPR and First Aid Certification
- Early Childhood Education Certification
Teacher Licensure Transfer Peogram - Education
Central Piedmont Community College
Early Childhood Education - Education
Central Piedmont Community College
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