TAUSHA BROCKMAN-SMITH

Operation responsibilities of the Regional Transfer Center included, but not limited to:

• Call Taking - Answering a multitude of emergency and non-emergency telephone lines; coordinating requests for transport and/or patient consults; obtaining all necessary information to initiate a patient transfer record; consistently following a standardized call-taking and information-gathering process, while simultaneously documenting all transport requests and pertinent patient information into Epic and Flight Vector; facilitating physician conferences across the region; facilitating emergent transportation as indicated.
• Transport Coordination - Working cohesively with the Transfer Center RN, accepting physician, referring physician, and transport operations supervisors to ensure the most appropriate transport mode is utilized for all patient transfer requests; updating physicians and clinical personnel of acceptance, mode of transport, and patient's arrival status.
• Dispatching Air/Ground Transport - Determining the mode of transportation based on clinical outcomes criteria; entering and maintaining flight/ground transport plans for all transports in tracking software; maintaining situational awareness of other aircraft operating in service area; monitoring changing weather conditions utilizing weather radar software and alert pilots as well as vehicle operators as appropriate; alerting specific receiving and referring facilities/departments of transport updates.
• Additional Responsibilities - maintaining communication with air/ground transports via Viper, 800, VHF radio system, satellite or cell phone; flight following in accordance with requirements of Aeromedical Providers FAA FAR 135 Certificate; facilitating the transition from one mode of transport to another when the primary mode is unavailable due to weather, distance, or maintenance; communicating with the Patient Placement office and Nursing Supervision to maintain current knowledge of bed availability and coordinating appropriate bed assignment for patients requiring admission; receiving, documenting, and making appropriate notification of all time-sensitive requests such as STEMI, stroke, and ELVO via Everbridge and Pulsara, to ensure treatment teams are notified and in place for patient arrival.

• Highly skilled real estate administrative assistant with a proven track record of providing exceptional support to real estate professionals and ensuring the seamless operation of a busy office.
• Adept at handling a wide range of administrative tasks, maintaining organized systems, and delivering outstanding customer service.
• Key strengths include document management, client relations, scheduling, and database maintenance.
• Experienced in creating a positive and efficient office environment to enhance overall productivity.
• Proficient in handling general office tasks, including answering phones, responding to emails, and managing correspondence.
• Manages electronic and physical filing systems with a keen attention to detail.
• Positive attitude with a collaborative approach, contributing to a supportive team environment.
• Welcomes clients and visitors with a courteous and professional demeanor.

• Duties include answering multi-line telephones; preparing completed patient charts for medical records and scanning them into Meditech; coordinating with physicians and nursing staff as well as other medical facilities to arrange patient transfers; preparing paperwork for patient admissions and transfers; daily recording of medication refrigerator temperatures as well as nourishment refrigerators and freezers throughout the department; observation of multi-patient cardiac monitors and alerting medical team of any pertinent changes to heart rate, pulse oxygen levels, and cardiac rhythms.

• Responsibilities included answering 75-100 calls per day for Texas Workforce Commission regarding unemployment; filing new unemployment claims; troubleshooting existing claims and escalating when appropriate; maintaining claimant account integrity by verifying callers' identities on multiple levels, and providing general unemployment information for callers.

• Provided an exceptional guest experience with food and beverage service in an upscale-casual setting.
• Duties included familiarizing guests with menu offerings and daily specials; accurately recording food and drink orders; running multi-course meals; tallying bills and processing payments.
• Specialized in the coordination and service of large parties.

• Responsibilities included the demonstration of genuine hospitality while delivering exemplary guest service in the bar and dining areas; mixing, garnishing, and serving alcoholic and non-alcoholic beverages according to company specifications for guests at the bar and in the restaurant; adhering to company and state standards for serving alcoholic beverages; keeping the bar clean and stocked; guiding guests through menu offerings, accurately taking orders and partnering with team members to deliver food and beverages that exceed guest expectations; ensuring guests feel well taken care of during their visit while building rapport that fosters the guests' intent to return; accepting payment and rendering change, if necessary.

• 24/7 emergency command center operations include answering multi-line telephones; using a computerized system to text message physicians and other hospital staff; monitoring of hospital equipment, HVAC system, fire system, secured areas, infant security system, and security cameras utilizing Metasys, Simplex, HUGS, Pelco, and P2000 systems; activation and securing of codes (Code Blue, Code Black, Mass Casualty, etc.), in addition to ensuring that all appropriate personnel has responded and documentation of all pertinent information is completed on checklists and in the daily logbook; coordinating or assisting in the coordination of the receiving or transporting of patients into or out of the hospital via helicopter or other aircraft.

• Leased Section 8 apartments to senior citizens and disabled applicants after qualifying potential tenants for residency through verification of rental application information; collect and deposit monthly rents; prepared annual re-certifications for tenants using CAMS II; prepared monthly subsidy vouchers for North Carolina Housing Finance Agency; attend seminars and training sessions to remain current in Fair Housing laws and HUD regulations; conduct quarterly inspections of all units to assess condition and cleanliness as well as move-out inspections upon vacation of the unit; consult with maintenance supervisor regarding repairs and retain contractors to perform work when necessitated.

• Responsible for hiring and training of bar and wait staff for a high-volume nightclub; mixed and garnished drinks for guests and service bar; ensured staff adherence to state laws regarding alcohol service; prepared weekly beer, liquor, and supply orders; balanced registers at the close of business; maintained records of sales and liquor usage for North Carolina Alcohol Law Enforcement inspection; assisted in the preparation of monthly sales and use taxes; regularly attended NCALE training sessions to remain updated on all current laws and regulations.