Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tausha Norman

Pico Rivera,CALIFORNIA

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

12
12
years of professional experience

Work History

Operations Manager

Floor And Decor
04.2015 - 03.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Overnight Lead

Walmart Neighborhood Market
01.2012 - 04.2015
  • Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
  • Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
  • Conducted regular performance evaluations for overnight staff, offering constructive feedback and setting clear expectations for growth.
  • Collaborated with daytime managers to ensure seamless transitions between shifts, promoting consistent store operations.

Education

High School Diploma -

Cajon High School
San Bernardino, CA

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Operations Oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Employee Motivation
  • Customer Relationship Management
  • Maintaining Compliance
  • Inventory Control
  • Schedule Management
  • Health and safety compliance
  • Warehouse Operations

Timeline

Operations Manager

Floor And Decor
04.2015 - 03.2024

Overnight Lead

Walmart Neighborhood Market
01.2012 - 04.2015

High School Diploma -

Cajon High School

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Tausha Norman