Tausha Ann Lindner
Le Mars,Iowa
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Overview
29
29
years of professional experience
Work History
Admissions Representative
Floyd Valley Healthcare
03.2022 - 02.2024
- Greeted incoming patients. Usually assisted at least 25 patients daily along with managing high volume of phone calls
- Maintained accurate records of customer interactions, ensuring proper documentation within company''s database.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
Office Manager
Faith, Hope and Charity
01.2005 - 01.2008
- Managed front desk, assisted department managers, and maintained correspondence mailing lists, employee rosters, resident files, and IEPs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
Accounting Technician
USDA Tonto National Forest
01.1996 - 01.1999
- Handled accounts payable, worked with accounts receivable and procurement departments, and maintained gas credit card accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Entered figures using 10-key calculator to compute data quickly.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
- Contributed to successful audits with comprehensive preparation of supporting documentation and effective communication with external auditors.
Visitor Center Customer Service Rep
USDA Bridger-Teton National Forest
01.1995 - 01.1996
- Managed Forest Service Visitor Center, provided customer services, and handled incoming calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Continued taking courses for my Human resources management/personnel administration degree -
Buena Vista University
Storm Lake, IA01.2012
I began my degree in Human resources management/personnel administration -
Texas University in San Marcos
San Marcos, TX01.2005
Received AA Degree -
Central Texas Community College
Killeen, TX01.2004
Skills
- Solid Computer Skills
- Dedicated Team Player
- Strong Interpersonal Skills
- Strong Customer Service Skills
- Very Organized and Detail-Oriented
- Self Starter and Eager to Learn
- Professional Phone Etiquette
- Policy understanding
Timeline
Admissions Representative
Floyd Valley Healthcare
03.2022 - 02.2024
Office Manager
Faith, Hope and Charity
01.2005 - 01.2008
Accounting Technician
USDA Tonto National Forest
01.1996 - 01.1999
Visitor Center Customer Service Rep
USDA Bridger-Teton National Forest
01.1995 - 01.1996
Continued taking courses for my Human resources management/personnel administration degree -
Buena Vista University
I began my degree in Human resources management/personnel administration -
Texas University in San Marcos
Received AA Degree -
Central Texas Community College
References
References available upon request
References
References available upon request
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