Tausif Ali
Kolkata,India
Summary
Aspiring to contribute to an organization that offers unlimited growth prospects and values professional development. A strong foundation in creativity and innovation drives the desire to excel. Eager to embrace challenges within a dynamic environment, with an unwavering commitment to achieving excellence. A passion for continuous improvement and a proactive approach to problem-solving will enhance team success and contribute meaningfully to organizational goals.
Overview
12
12
years of professional experience
Work History
Management Trainee (MT)
Genpact
09.2022 - Current
- Company Overview: Transformation Happens Here.
- Order Management Expert: Quote management, Contract Management, Order Management, Delivery order Fulfillment & Invoicing, Chargeback Managements, Rebates Managements, Return Orders Handling, Scrapping & Destruction and Customer support.
- Coordinate and manage the transportation of goods from suppliers to customers or within company locations.
- Develop and execute efficient shipping schedules to ensure timely deliveries.
- Manage inventory to ensure that materials are in stock when required.
- Establish and maintain relationships with suppliers, carriers, and vendors to facilitate the smooth flow of goods.
- Negotiate and manage contracts with logistics service providers.
- Monitor the progress of shipments and resolve any issues that arise during transportation.
- Prepare and manage shipping documentation, including bills of lading, invoices, and customs forms.
- Maintain accurate inventory records and coordinate the storage and handling of goods.
- Act as the main point of contact between customers, vendors, suppliers, and internal teams.
- Drive daily operations and service of all areas of business specially Order Management.
- Support Management to develop SOPs (Standard Operating Process) for O2C (Order Management to Cash) tower.
- Sales order created for valid customer / Material codes.
- Delivery Creation arranging Picking and packing managing post goods issue.
- Contract created in the system / Manual as per defined Approval.
- Transformation Happens Here.
OFFICER. Account Logistics Coordinator
WIPRO BPS
05.2017 - 09.2022
- Company Overview: A division of Wipro Ltd.
- Account Logistics Coordinator Expert (Contract Management, Order Management, Vendor purchase order handling, Delivery (Export & Import shipments along Customs Clearness invoicing for APJ Region), Customer Invoicing, Return Order management till source of supply, Scraping and Inventory management.
- Strong experience FMEA (failure mode and effects analysis) is a step-by-step approach for collecting knowledge about possible points of failure in a design.
- Ability to handle escalation & Customer Complaints and work as SME (Subject Matter Expert) and provide RCA for the same.
- Contract Management: Documentation of customer contract / pricing and loading of agreement ready for the customer to place the Order.
- Processing, loading and validation or exceptions management of orders to sent to fulfillment, sales order request to purchase product.
- Handling Shipment request and arranging cargo, sea shipment and courier if required all across APJ region Entity to Entity Invoicing, Customer invoicing and Credit Note, Debit Note if required.
- Handling Return&Scraping including Return Order creation, Return Purchase order creation, and Return Delivery creation till Return invoicing creation.
- A division of Wipro Ltd.
Computer Technician
TN'FALAH COMPUTER SOLUTION
12.2014 - 05.2017
- Desktop Administrator, Taking care of LAPTOP Hardware parts and repairs the same.
- Provide technical assistance and resolution as necessary.
- Set up new computer systems and perform routine maintenance.
- Ensure that Internet security software is updated and running properly.
- Maintain computer equipment and software to ensure secure and efficient operations.
- Troubleshoot Hardware Issues.
- Repair computer hardware and servers as required.
Computer Technical Trainer
Orion Edutech
03.2014 - 10.2014
- Teaching Basic of Computer, Advance Excel and Hardware Networking, Network Topologies etc.
- Devise technical training programs according to organizational requirements.
- Produce training schedules and classroom agenda.
- Determine course content according to objectives.
- Prepare training material (presentations, worksheets etc.).
- Execute training sessions, webinars, workshops etc. in groups or individually.
Education
Bachelor in Commerce -
Bangabasi Evening College
01.2012
Higher Secondary - undefined
MD. Jan Higher Secondary School
01.2006
Secondary - undefined
Momin Higher Secondary School
01.2004
Skills
- Supply Chain Management
- Logistics Coordination
- Transportation Management
- Shipping Schedule Development
- Inventory Management
- Shipment Coordination
- Record Maintenance
- Transportation Route Planning
- Negotiation
- Cost Monitoring
- Warehouse Management
- Safety Standards Maintenance
- Order Processing
- Issue Resolution
- Customer Service Operations
- SAP (SD Module, MM Module)
- FMEA
- Escalation Handling
- Customer Complaints Management
- SOP Development
- Process Leadership
- SLA and KPI Management
- Contract Management
- Customer Invoicing
- Custom Clearance
- Chargeback Management
- Rebate Management
- Quote to Cash (Q TO C)
- Microsoft Office
- Internet Proficiency
- Computer Troubleshooting
- OMC Logistics
- SAP Transactions
- Quick Learning
- Team Building
- Diplomatic Handling
Languages
Urdu
English
Hindi
Bengali
Timeline
Management Trainee (MT)
Genpact
09.2022 - Current
OFFICER. Account Logistics Coordinator
WIPRO BPS
05.2017 - 09.2022
Computer Technician
TN'FALAH COMPUTER SOLUTION
12.2014 - 05.2017
Computer Technical Trainer
Orion Edutech
03.2014 - 10.2014
Higher Secondary - undefined
MD. Jan Higher Secondary School
Secondary - undefined
Momin Higher Secondary School
Bachelor in Commerce -
Bangabasi Evening College
Personal Information
- Father's Name: Shaukat Ali
- Mother's Name: Nayara Rafat
- Date of Birth: 1987-10-04
- Nationality: Indian
- Marital Status: Married
Expertise Summary - Skills
- Strong experience in Supply Chain Management
- Logistics Coordinator (Team Lead)
- Transportation management (Air, Sea, Road)
- Warehousing and delivery processes
- HSE compliance
- Inventory management
- Shipping schedules
- Customer Service Operations Specialist in Order Management in SAP
- FMEA
- SOP development
- Contract Management
- Chargeback Management
- Rebate Management
Vocational Courses
- Computer Technician (with CompTIA A+ certification)
- Computer Hardware & Networking
- Networking (CCNA)
- OCHNA Certified
- Internet
- Advance Excel
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