TAVA HARRISON
Riverside,CA
Summary
Dedicated Customer Service Representative with extensive experience in conflict resolution. Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Inland Empire Health Plan, Care Management
Rancho Cucamonga, CA
06.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assign Representative
Paychex Inc
Phoenix, Arizona, AZ
06.2023 - 06.2024
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Assist companies with Paychex dashboard.
- Guide companies through updating their banking information and generating reports.
- Answer questions regarding EE 401K, year-end tax filing, or general questions pertaining payroll.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
Medicare Customer Service Representative
Maximus
Phoenix, AZ
12.2021 - 05.2023
- Handle new enrollments by entering customers' data and reviewing information.
- Respond to member questions regarding plan benefits and provisions.
- Provide beneficiaries with information about plan benefits and eligibility determinations.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhance productivity and customer service levels by anticipating needs and delivering outstanding support.
Sr. Customer Service
United Health Care
04.2018 - 12.2021
- Took incoming calls from employers, sent out email and received email.
- Took credit card payments, went over company billing.
- Spoke with broker and went over their commission payment and made any changes to accounts
Front Office Clerk
International Window
Anaheim, CA
03.2011 - 04.2018
- Maintained the front desk and made sure the area stayed clean
- Organized conference room schedule and kept supplies stocked
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Dispersed incoming mail to correct recipients throughout office.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
Student Services Coordinator
Kelly Services, Trident University
Cypress, CA
05.2007 - 03.2011
- Requested, scanned, and uploaded all incoming transcripts for incoming new students Reviewed 100-500 transcripts daily to make sure students had proper grades to graduate
- Corresponded with current or upcoming students on a daily basis by phone and/or email.
Education
Certificate Infant and Child, Adult Basic Life Support - Certified CPS
NationalCPSFoundation
07-2024
Business Specialist Certificate -
American Career College
01.2015
Medical Terminology Certificate ROP Medical Core Program -
01.2009
Skills
- Conflict Resolution
- Clerical Support
- Efficient Problem-Solving
- Detail Oriented
- Customer relations
- Paperwork processing
- Customer support
- HIPPA Training
Timeline
Customer Service Representative
Inland Empire Health Plan, Care Management
06.2024 - Current
Assign Representative
Paychex Inc
06.2023 - 06.2024
Medicare Customer Service Representative
Maximus
12.2021 - 05.2023
Sr. Customer Service
United Health Care
04.2018 - 12.2021
Front Office Clerk
International Window
03.2011 - 04.2018
Student Services Coordinator
Kelly Services, Trident University
05.2007 - 03.2011
Business Specialist Certificate -
American Career College
Medical Terminology Certificate ROP Medical Core Program -
Certificate Infant and Child, Adult Basic Life Support - Certified CPS
NationalCPSFoundation
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