Tavan Langlow
Hoquiam,WA
Summary
My main duty as a Service Member was to assist customers. With a smile on my face. I was to greet the customer and take their order. Upon the arrival of customers at my drive-thru window, I would courteously process their payment and engage in concise conversation. They would be on their way to the next window to pick up their orders. Being in back booth comes with many tasks such as: taking orders and cashing customers out, making the kids happy meal boxes, and doing a lot of odd jobs. Basically helping out wherever you are needed.
Overview
7
7
years of professional experience
Work History
Front End Associate Cashier
Walmart
05.2025 - 12.2025
- Streamlined customer service processes to enhance shopping experience and reduce wait times.
- Collaborated with team members to ensure accurate product displays and inventory management.
- Implemented feedback systems for continuous improvement in service delivery and product knowledge.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Service Member
McDonald's
Aberdeen
04.2023 - 05.2025
- My main duty as a Service Member was to assist customers. With a smile on my face. I was to greet the customer and take their order. Upon the arrival of customers at my drive-thru window, I would courteously process their payment and engage in concise conversation. They would be on their way to the next window to pick up their orders. Being in back booth comes with many tasks such as: taking orders and cashing customers out, making the kids happy meal boxes, and doing a lot of odd jobs. Basically helping out wherever you are needed.
- I also opened the store on the weekends. I arrived at 4:10 a.m., although I was not required to be there until 4:30 a.m. This involved stocking the front area to ensure enough product for lunch time. Checking expiration dates and (throwing away expired products) Labeling products with new expiration tags. All the while having my area ready to go because we opened at 5 a.m. A lot of multi-tasking. Handling tasks meant for three people. I enjoyed every moment.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food preparation processes to ensure quality and adherence to safety standards.
- Trained new staff on operational procedures and best practices for efficiency.
- Collaborated with team members to maintain a clean and organized work environment.
- Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
Security
Allied Universal
Seattle
09.2020 - 02.2023
- Enhanced visitor experience by providing courteous and efficient security screening.
- Enhanced overall security by implementing effective safety measures and policies.
- Enhanced security measures, significantly mitigating risks during sensitive operations.
- Aided in the development of enhanced security protocols for base access control points, streamlining the entry process while upholding high security standards. I helped to ensure that the customers had a safe and wonderful experience. In hopes that the customers would return to another event.
Janitorial Supervisor
Imogen
Fife
01.2019 - 06.2020
- Supervised daily cleaning operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections to maintain high cleanliness standards across facilities.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Coordinated daily cleaning schedules to ensure comprehensive coverage of all facility areas, leading to improvement in cleanliness standards.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
- Fostered a positive work environment through clear communication channels between employees.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
Education
Diploma - undefined
River Ridge High School
01.2000
Substance Use Disorder Professional - undefined
Centralia Community College
11.2024
Skills
- Team Leader and Player
- Communication
- Mathematics
- Customer Service Skills
- Cashiering
- Cleanup
- Quick Learner
- Conflict Resolution
- Dependable
- Outgoing
Communication Skills
I am very efficient when it comes to getting the customers orders out to them quickly and correctly. Sometimes the orders take a little longer and customers start asking questions. I tried to keep the customers informed every step of the way. When it is busy I have no problem jumping right in and helping the team anywhere needed.
Leadership Experience
I have great leadership skills. I know how to communicate effectively with my peers. I also know how to take charge of a situation to meet our goals. New hires receive all the required information. All procedures must be done properly. We want the team to win.
Personal Information
Title: Customer Service Representative
Timeline
Front End Associate Cashier
Walmart
05.2025 - 12.2025
Service Member
McDonald's
04.2023 - 05.2025
Security
Allied Universal
09.2020 - 02.2023
Janitorial Supervisor
Imogen
01.2019 - 06.2020
Diploma - undefined
River Ridge High School
Substance Use Disorder Professional - undefined
Centralia Community College