Tavana Hewitt
Chicago,IL
Summary
IT SUPPORT ENGINEER | NETWORK SUPPORT ENGINEER
Cisco Meraki • AWS Certified • Windows Server • Active Directory • Enterprise Networking
Results-driven IT and Network Support professional with hands-on experience gained through an official Cisco Meraki internship supporting enterprise cloud-managed networking environments. Experienced in Tier 1/2 technical support, troubleshooting complex network issues, Windows Server administration, Active Directory, VPNs, VLANs, and Cisco networking technologies.
AWS Certified Solutions Architect and Cisco Certified Support Technician with a strong foundation in cloud infrastructure, enterprise networking, systems administration, and customer support. Recognized for analytical problem-solving, clear communication, and the ability to quickly resolve technical issues while delivering an exceptional customer experience.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Network Support Engineer Intern
Cisco Meraki
San Francisco, CA
09.2024 - 12.2024
- Provided Tier 1/2 support for cloud-managed networking products via ticketing systems.
- Resolved 100+ tickets involving LAN/WAN outages, VLAN misconfigurations, VPN tunnels, and wireless connectivity.
- Supported MX security appliances, MR access points, and MS switches via Meraki Dashboard.
- Performed remote diagnostics, log analysis, and packet troubleshooting.
- Windows Server Active Directory Lab
- Built lab using VirtualBox, Windows Server 2019, and Windows 10 clients.
- Configured Active Directory, Group Policy, and user account management.
- Automated user creation using PowerShell.
- Enterprise Networking Lab
- Configured Cisco router and switch using NAT, OSPF, ACLs, DHCP, and SSH.
- Integrated Cisco Meraki MX firewall and wireless access points; simulated network troubleshooting scenarios.
Assistant Manager
JD Sports Fashion
Chicago, IL
05.2017 - 04.2021
- Managed daily operations, staff training, documentation, and customer issue resolution.
- Collaborated with management to develop strategic initiatives that enhanced customer engagement.
- Managed visual merchandising standards, ensuring alignment with brand guidelines and customer expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate Degree - Network System Administration
DeVry University
Chicago, IL06-2008
Skills
Operating Systems
Windows 10/11 Windows Server 2019
Networking
TCP/IP VLANs VPN LAN/WAN DNS DHCP NAT OSPF ACLs SSH
Cloud & Infrastructure
AWS Cisco Meraki Dashboard Active Directory Group Policy VirtualBox
Support & Administration
Tier 1/2 Technical Support Incident Management Ticket Management Remote Troubleshooting Log Analysis PowerShell Patch Management
Certification
- Cisco Certified Support Technician (CCST) – Networking
- AWS Certified Solutions Architect
- AWS Certified Cloud Practitioner
Timeline
Network Support Engineer Intern
Cisco Meraki
09.2024 - 12.2024
Assistant Manager
JD Sports Fashion
05.2017 - 04.2021
Associate Degree - Network System Administration
DeVry University