Tavance Cary

Experienced and resolute customer service representative with over 15 years of expertise in delivering exceptional support while adhering to privacy standards and ethical guidelines. With a bachelor's degree in psychology, a minor in Pan-African Studies, and a Diversity, Equity, and Inclusion certification, bringing a unique blend of emotional intelligence, cultural sensitivity, and a customer-first mindset. Eager to apply effective communication, problem-solving, and conflict-resolution skills to contribute to a dynamic team that values inclusive, empathetic, and efficient service delivery.

• Humana, Inc., Diversity & Inclusion Council member, 2021, Present, Collaborate to identify ways in which the organization can foster an environment that encourages employee involvement to ensure a diverse workplace and creatively develop strategies to promote inclusion amongst employees., Organize and plan the company's Inclusion and Diversity Day and other I&D activities.
• JCPS Flash Dads, Participant, 2022, Present, Flash Dads is a Diversity, Equity, and Poverty program created with efforts to bring positive male role models from the community into local schools.
• Tim Page's Corner Store, Community Outreach Coordinator, 2016, Present, Organized the Annual Back-to-School drive titled 'Backpack and a Snack' starting in the summer of 2016 with the goal of providing underserved communities with school supplies.