Tavares Dozier
Charlotte,NC
Summary
A highly trained and detail-oriented Quality Assurance and Implementation Specialist with substantial experience in software testing, project management, and client training. Proven experience in manual and automated testing, defect management, and cross-functional team cooperation to develop high-quality, user-centric software solutions. Capable of establishing QA procedures, managing project lifecycles from start to finish, and adapting software to fit a wide range of customer needs. Strong technical skill in Jira, Selenium, LoadRunner, SQL, and Python, as well as extensive understanding of Agile and Waterfall approaches. Dedicated to increasing operational efficiency, assuring system dependability, and providing great customer pleasure. Certified Scrum Master (CSM) with a strong background in database administration and tech support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QA Analyst Tester
POSITEC
08.2019 - Current
- Developed and executed a comprehensive quality assurance strategy for a high-traffic e-commerce platform, ensuring system stability and achieving a 40% reduction in critical user-reported bugs
- Designed and implemented automated testing frameworks, increasing test coverage by 70% and reducing manual testing efforts by 50%, which accelerated release cycles and improved software quality
- Established and optimized cross-departmental communication workflows for QA processes, enabling a 45% faster resolution of user-reported issues and significantly enhancing overall customer satisfaction
- Maintained version control and quality documentation by regularly updating and managing code repositories in GitHub, ensuring seamless collaboration and clear communication of test strategies across teams
- Conducted training sessions for call center staff on submitting detailed Jira tickets, improving ticket accuracy by 80% and streamlining the reporting and resolution of website bugs
UAT Tester
Lowe’s
02.2018 - 08.2019
- Conducted manual testing across key modules of the digital platform, including smoke testing, regression testing, end-to-end testing, and maintenance testing, ensuring high-quality software releases in a controlled lab environment
- Managed defect life cycles using Jira, from creation to resolution, ensuring precise documentation and tracking of issues for enhanced developer collaboration
- Prepared and delivered detailed bug reports with clear reproduction steps, effectively facilitating resolution by over 20 developers and improving software performance and user experience
- Performed multi-platform testing on web applications, mobile devices, and production environments, identifying critical issues that impacted platform reliability and ensuring seamless functionality across devices
- Collaborated with cross-functional teams to validate software updates and features, ensuring compliance with business requirements and delivering a user-centric digital experience
Quality Assurance Analyst
Xenial
02.2017 - 02.2018
- Executed manual and performance testing for POS systems, mobile devices, and web applications, utilizing a lab environment to ensure robust functionality and system reliability across various platforms
- Conducted comprehensive testing cycles, including system, unit, acceptance, regression, load, and functional/performance testing, ensuring seamless application performance and alignment with business objectives
- Leveraged LoadRunner to evaluate software performance under various conditions, validating system requirements and optimizing response times for enhanced user experience
- Collaborated with clients and stakeholders, such as Denny’s and Hardee’s, to review UAT test plans, validate features, and confirm software readiness for live implementation in restaurant operations
- Coordinated with offshore QA teams to manage upgrades, new builds, and bug fixes, streamlining testing processes and ensuring timely delivery of high-quality software solutions
QA Manual Tester
Compass Group
11.2016 - 02.2017
- Conducted manual testing on POS systems in a controlled lab environment, ensuring robust functionality and reliability for platforms including Micros Simphony, Agilysys InfoGenesis, and Bypass POS
- Analyzed business requirements and performed gap analyses, collaborating with developers to address software defects and deliver high-quality, user-focused solutions
- Documented and reported software issues by providing developers with clear reproduction steps, expediting resolution and maintaining software integrity
- Executed test cases to validate new functionality, coordinating with development teams to resolve defects and track issues through Jira for efficient defect management
- Performed regression and cross-browser testing using manual methods and light Selenium IDE scripting to ensure software consistency, reliability, and optimal performance across platforms
Implementation Specialist
Castlight Health
01.2015 - 11.2016
- Led client onboarding and feature implementation, delivering tailored training sessions and facilitating knowledge transfer to ensure seamless adoption of Castlight Health software and hardware solutions
- Scoped project requirements, estimating timelines, resource needs, and deliverables while maintaining alignment with quality and performance standards
- Coordinated cross-functional teams, including internal stakeholders and vendor technical teams, to ensure timely task completion and successful project delivery within budget constraints
- Monitored project progress through regular status updates and client communications, proactively re-forecasting project variables to address potential delays or challenges
- Developed and maintained technical documentation, including user guides and training materials, ensuring accuracy, usability, and alignment with company standards for client education and support
Implementation Specialist
Agilysys
01.2013 - 01.2015
- Executed end-to-end implementation of Agilysys POS systems for hospitality clients, ensuring seamless deployment by handling installations, configurations, and database setups
- Performed 100% travel to client sites, leading on-site installations and configurations of POS servers, terminals, and printers, while managing all aspects of the Go-Live process
- Customized POS software to meet client-specific requirements, including database programming, employee setup, price and tax adjustments, item management, and page design configuration
- Provided hands-on training to end users in classroom and group settings, delivering technical guidance to ensure proficiency with POS hardware and software systems
- Collaborated with stakeholders, including F&B operations teams, to gather business requirements and design functional specifications that aligned with organizational goals
Education
Bachelor of Arts (BA) - Public Relations and Broadcasting
University of Montevallo
Skills
- Search Engine Optimization (SEO)
- HTML Development
- API Testing
- Database Testing
- QA Strategy Development
- Technical Support Expertise
- Automated Testing Frameworks
- Agile (Scrum/Sprints) Methodology
- Waterfall Methodology
- Software Development Life Cycle (SDLC)
- Regression Testing
- Cross-Browser Testing
- Bug Tracking and Reporting
- User Acceptance Testing (UAT)
- Performance Testing
- Documentation and Reporting
- Jira
- MS Office
- Magento
- Sauce Labs
- ShipperHQ
- BazaarVoice
- Narvar
- Atom
- GitHub
- Slack
- Salesforce
- Google Analytics
- LoadRunner
- Selenium
- FullStory
- SQL
- Python
- MongoDB
- Windows
Certification
- Certified Scrum Master (CSM)
- Google Analytics Certified
- Google Webmaster Certified
Timeline
QA Analyst Tester
POSITEC
08.2019 - Current
UAT Tester
Lowe’s
02.2018 - 08.2019
Quality Assurance Analyst
Xenial
02.2017 - 02.2018
QA Manual Tester
Compass Group
11.2016 - 02.2017
Implementation Specialist
Castlight Health
01.2015 - 11.2016
Implementation Specialist
Agilysys
01.2013 - 01.2015
Bachelor of Arts (BA) - Public Relations and Broadcasting
University of Montevallo