Tavares Johnson
Atlanta,GA
Summary
Self Motivated Customer Support Specialist with Documented History of Exceeding Customer and Patron Expectations. Calm and Composed in Stressful Situations with Successful Record of Reducing Customer Dissatisfaction through Acknowledgment, Decisive Communication and Focused Solutions. Expert at finding Win-Win Solutions.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
APB Courier Group LLC.
Atlanta, GA
01.2023 - Current
- Answer Inbound Customer Calls Professionally.
- Document and Update Customer Records.
- Used Quickbase CRM Software to Manage Track and store Information Related to Company's Customer's
- Proficient with Ring Central and Zendesk.
- Answered Incoming Customer Calls Regarding Product Inquiries, Orders, and Complaints.
- Communicate with Customers with Teamwork Mentality.
- Processed Orders, Forms, Applications, and Requests Accurately and efficiently.
- Assisted Customers in Navigating Webpages for online purchases or account setup. used Microsoft Office 365 MS Teams 200m and Skype Daily.
Call Center Representative Specialist
Senture Telecommunications
London, KY
03.2022 - 02.2023
- Answered Incoming Calls Promptly and Professionally, Providing Customers with the Information they Needed.
- Provided Technical Support to Customers by Troubleshooting Software and Hardware Issues.
- Assisted Customers In Navigating Company Website to find Products or Services.
- Recorded Customer Inquiries,Comments, and Complaints Accurately In The Company's Database System.
- Document and Update Customer Record.
- Adhered To All Compliance Regulations Related to Customer Privacy and Data Security.
- Used Microsoft Word Excel Outlook and Powerpoint for Reports.
- Answered, Screened and Processed High Volume of Calls Daily With Call Management System and Web-Based Communications.
- Navigated Through Computer Systems to Review Information and Respond Appropriately to Callers.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06.1997
Skills
- Database Management
- Zendesk Sell CRM System Expert
- Proficient in Microsoft 365 Office,Word,Excel,Powerpoint
- Proficient in Adobe Photoshop,Adobe illustrator,CSS,HTML5,Jira and Salesforce
- Proficient in Analysis Software SAS Preferably
- Proficient in Scheduling Software Quickbooks Time
- Can Type 90 Words Per Minute
- 8 years Customer Service Experience
- Data Entry
Timeline
Customer Care Specialist
APB Courier Group LLC.
01.2023 - Current
Call Center Representative Specialist
Senture Telecommunications
03.2022 - 02.2023
High School Diploma -
Miami Central Senior High School