TAVARES MCDUFFIE
Retail Management
Riverside,CA
Summary
Natural leader with 20+ years of experience in managing operations of high-volume retail stores. Proven track record of success driving retail/store operations, achieving ambitious sales and revenue goals. Seeking a retail management position utilizing strong organizational, interpersonal skills and collaborative attitude to empower staff to work together to achieve top line sales. Authorized to work in the US for any employer
Overview
26
26
years of professional experience
Work History
Store Manager
Express, Inc.
Ontario, CA
08.2014 - 02.2023
- Exceeded sales plan by double digits every year and achieved store's historical high sales volume in 2022
- Maintained 93% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Identified and developed associates for promotional opportunities and future assignments to meet current and future business needs
- Scheduled and led weekly store leadership meetings for all employees to discuss business results and selling strategies while providing a platform for all to voice concerns and encourage transparency.
Co Manager
Express, Inc.
Las Vegas, NV
02.2013 - 07.2014
- Created a great store environment where customers enjoyed shopping and associates enjoyed working
- Hired top talent in every position and provided the training and development to make each associate successful in serving the customer and performing their duties in the store
- Trained employees on brand knowledge and floor sets to ensure great customer experiences
- Ensured that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
Store Manager
Express, Inc.
Glendale, AZ
10.2009 - 01.2013
- Exceeded sales, profit, expense, and shrinkage goals and achieved store's historical high sales volume in 2012
- Communicated and effectively managed all company programs and store activities
- Ensured that total store operations are carried out in accordance with established standards, policies, and procedures
- Directed loss prevention and safety activities to protect company assets and ensure the security of associates and customers
- Provided ongoing performance management for all associates, and invite associate comments and interaction
- Identified and developed associates for promotional opportunities and future assignments to meet current and future business needs.
Co Manager
Express, Inc.
Scottsdale, AZ
08.2001 - 09.2009
- Developed and maximized the success of store associates to achieve sales potential and customer experience
- Attracted and hired store associates, up to and including Sales Leaders
- Ensure all store associates have clarity on goals and action plans
- Provided feedback to help support the creation of clear action plans that optimize results
- Lead consistent focus on delivering a great customer experience
- Created a culture of proactive customer engagement to exceed our customer's expectations.
Sales Associate
Express, Inc.
Columbia, SC
11.1996 - 07.2001
- Maintained a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers
- Processed transactions quickly and accurately reducing the customers wait time
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further to upper management.
Education
BACHELOR OF SCIENCE - FINANCE AND MARKETING
University of South Carolina
01.2001
Skills
- Team-oriented
- Collaboration
- Customer Service
- Product Merchandising
- Inventory Management
- Staff Management
- Operations Management
- MS Office proficient
Timeline
Store Manager
Express, Inc.
08.2014 - 02.2023
Co Manager
Express, Inc.
02.2013 - 07.2014
Store Manager
Express, Inc.
10.2009 - 01.2013
Co Manager
Express, Inc.
08.2001 - 09.2009
Sales Associate
Express, Inc.
11.1996 - 07.2001
BACHELOR OF SCIENCE - FINANCE AND MARKETING
University of South Carolina
Similar Profiles
Julian BradfordJulian Bradford
Sales Team Leader at Express, Inc.Sales Team Leader at Express, Inc.
Yingshan LiYingshan Li
Assistant Technical Designer at Express, Inc.Assistant Technical Designer at Express, Inc.
Nicole BanksNicole Banks
Center of Excellence Sales Manager at Express, Inc.Center of Excellence Sales Manager at Express, Inc.
Julianna ArceJulianna Arce
Assistant Manager/Operational Leader at Express, Inc.Assistant Manager/Operational Leader at Express, Inc.
Tommy TranTommy Tran
Material Handler Team Lead at Complete Coach WorksMaterial Handler Team Lead at Complete Coach Works