Tavares Mote
Grovetown,GA
Summary
Dynamic manager with expertise in team development, operational efficiency, and customer service. Proven track record in implementing strategies that enhance guest experiences and boost retention.
Overview
6
6
years of professional experience
Work History
Manager
Outback Steakhouse
Augusta, Ga
03.2020 - Current
- Oversaw daily restaurant operations to ensure smooth service delivery.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated team schedules to optimize labor efficiency during peak hours.
- Enforced health and safety regulations to provide a safe dining environment.
- Developed promotional strategies to enhance guest experiences and increase retention.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with management on staff performance evaluations and training needs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Arts - Business Administration
Georgia Southern University
Statesboro, GA06-2007
Skills
- Staff training
- Inventory management
- Customer service
- Operations oversight
- Health compliance
- Team leadership
Timeline
Manager
Outback Steakhouse
03.2020 - Current
Bachelor of Arts - Business Administration
Georgia Southern University