Tavares O'Neal
Lithonia
Summary
Dedicated customer service professional with a proven track record of establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with an exemplary passion for developing relationships and cultivating partnerships.
Overview
8
8
years of professional experience
Work History
Contact Center Agent
Harbor Freight Tools USA
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Entered customer information into customized computer system to document and organize client records.
Customer Service Coordinator
Mammoth Tech
10.2022 - 12.2022
- Responded promptly to customer inquiries via phone and email.
- Troubleshot and resolved issues related to rewards accounts, catering, and deliveries.
- Processed refunds and handled catering order cancellations efficiently.
- Acted as a liaison between 3rd party delivery services and guests.
Customer Service Representative
Asurion Insurance
10.2019 - 10.2022
- Efficiently handled an average of 200 calls per day, addressing delays in shipment, order mistakes, and lost orders.
- Proficiently troubleshooted major appliances and scheduled repairs.
- Renewed warranties and processed buyouts for customers.
- Accurately documented customer interactions in Care Central, tracking requests and solutions offered.
Home Specialist
Dillard's
04.2017 - 10.2019
- Provided valuable assistance by locating products and checking merchandise availability at other store locations.
- Collaborated with retail representatives to enhance product presentations and advertising collateral, boosting sales.
- Merchandised new stock effectively to attract customers and drive sales.
Sales Associate/Customer Service
La-Z-Boy
08.2015 - 04.2017
- Procured materials required for project completion, including fabric and paint samples, and lighting accessories.
- Built lasting customer relationships through engagement and a friendly demeanor.
- Consistently closed monthly sales ranging from $10,000 to $15,000.
- Managed opening and closing duties, including balancing the teller drawer.
- Trained new hires, ensuring compliance with regulations and standards.
Education
High School Diploma -
Randolph Clay High School
Cuthbert, GA05.2014
Skills
- Quality Assurance Controls
- Customer Service Optimization
- Problem-Solving Skills
- Microsoft Excel
- Microsoft Word
Timeline
Contact Center Agent
Harbor Freight Tools USA
12.2022 - Current
Customer Service Coordinator
Mammoth Tech
10.2022 - 12.2022
Customer Service Representative
Asurion Insurance
10.2019 - 10.2022
Home Specialist
Dillard's
04.2017 - 10.2019
Sales Associate/Customer Service
La-Z-Boy
08.2015 - 04.2017
High School Diploma -
Randolph Clay High School
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