Tavares Robinson

• Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.
• Close collaboration with team members to identify opportunities to leverage Salesforce functionality to enhance departmental processes, reporting, and analysis.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Customization of process automation using Flow Builder based on business/user needs.
• Provide technical support to internal users on Salesforce issues or questions.
• Resolution of escalated incidents reported by users related to Salesforce application usage.
• Functional and technical requirements gathering, and documentation.
• Maintenance of data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.

• Community Solutions Salesforce organization/instance functionality maintenance and enhancements.
• Created workflows, approval processes, and data validation rules.
• Custom report and dashboard development.
• Resolved daily operational requests and provided user support.

• Collaborated with Sales and Marketing Management to identify opportunities to leverage Salesforce functionality to enhance departmental workflow, reporting, and analysis.
Facilitated Salesforce training for new hires, and updated training for new releases (enhancements).
Functional and technical requirements gathering and documentation for cross-platform integration and/or system enhancements.