Tavaria Bradford

• Trained new staff on protocols and systems for improved performance.
• Monitored call center operations to ensure compliance with company standards.
• Collaborated with management to develop training materials for staff development.
• Developed incentives programs designed to motivate team members and improve overall performance results.

• Led meetings with internal team members, consultants and contractors.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Created team objectives and roles with specific goals outlined for each individual.

Maintained up-to-date records of staff availability, absences, holidays, vacations.

• Entered information into system to update status reports.
• Sent out frequent telephone or email reminders of scheduled meetings to participants.

• Maintained databases and ensured data integrity for accurate reporting.
• Supported management in strategic decision-making through comprehensive data analysis.
• Trained new analysts on tools and methodologies used in daily operations.
• Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.

• Handled billing issues and payment processing effectively.
• Assisted customers with account inquiries and service-related questions.
• Resolved customer complaints using active listening and problem-solving skills.