Tavaria Perkins
Clinton,MD
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. My goal is to utilize my skills and knowledge as required, ensuring successful support to the leadership team for daily productivity goals and area performance.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Target
Upper Marlboro, MD
09.2023 - Current
- Pulled merchandise to fulfill orders to specification.
- Verified accuracy of picked items against pick list or customer order.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Ensured that all safety procedures were followed while operating machinery.
Customer Service Representative
Metropolitan Plumbing and Sewer LLC
Remote, MD
06.2022 - 07.2023
- Maintains and updates customer information as necessary
- Up-sells to customer upgrades as necessary
- Provides support and assistance as needed
- Escalates calls to supervisor when necessary and appropriate
- Process orders and detailed transaction information to customers
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Customer Service Representative
Continuum Global Solutions
Remote, VA
06.2021 - 06.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Provide Information about customer current plans and benefits
- Navigate through multiple computer applications with speed & accuracy
- Maintained a high level of professionalism when dealing with difficult customers
- Developed positive relationships with customers through friendly interactions
- Monitored daily performance metrics such as call volume, wait times, resolution times.
Warehouse Associate
Amazon
Chester, VA
05.2015 - 06.2021
- Collaborated with team members to complete tasks efficiently and accurately
- Sorted and organized merchandise in preparation for shipment
- Focused on customer obsession by ensuring all critical pull time orders are out timely and review order shipments for daily goals
- Strong organizational and priority skills to balance multiple sources, flexibility and adapt with rapid changes and demands as necessary
- Lead problem solver and directly supervise a well group problem solve team by providing excellent interpersonal skills and being a leader.
Education
Certification - Information Technology
John Tyler Community College
06.2017
High School Diploma -
Monacan High School
06.2012
Skills
- Sales Expertise
- Business Development Understanding
- Active Listening
- Microsoft PowerPoint
- Warehousing Functions
- Typing Proficiency
- Customer Service
- Order Picking
- Leadership and Team Building
Timeline
Warehouse Associate
Target
09.2023 - Current
Customer Service Representative
Metropolitan Plumbing and Sewer LLC
06.2022 - 07.2023
Customer Service Representative
Continuum Global Solutions
06.2021 - 06.2022
Warehouse Associate
Amazon
05.2015 - 06.2021
Certification - Information Technology
John Tyler Community College
High School Diploma -
Monacan High School
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