Tavaria Stafford
Hilton Head Island,SC
Summary
As a passionate professional, I thrive in collaborative environments and am eager to contribute my diverse skill set to a dynamic team. I am outgoing and adaptable, which helps me connect well with colleagues and clients alike. I welcome the opportunity to relocate immediately and embrace new challenges in my career. Looking forward to moving back to New York to take on new challenges within the hospitality industry. While working in one of the many parts of the upper echelon of the Marriott industry for the past 2 1/2 years, I have endured multiple positions all at the front desk with my current title now being a Night Auditing Manager.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Night Auditing Manager
Marriott Vacations Worldwide
Hilton Head Island, SC
04.2025 - Current
- As the Night Auditing Manager overseeing a minimum of eight vacation clubs on beautiful Hilton Head Island, my role is far more dynamic than most people imagine. Working five or more nights a week, I serve as the Manager on Duty (MOD), ensuring that every guest's vacation dream becomes a reality — no matter what hour of the night. The scope of my responsibilities spans every department within our properties. From engineering and housekeeping to safety, security, food, and fun, I am the central point of contact when challenges arise after hours. My nights include checking in late arrivals with a warm welcome, managing early departures, handling reservation adjustments, and resolving guest requests promptly and professionally. I monitor security cameras, conduct property walkthroughs to secure the premises, and manage emergency situations with composure and efficiency. Proficiency in Property Management Systems (PMS), strong numerical aptitude, outstanding customer service, and skilled conflict resolution are not optional — they are essential tools I rely on every single shift to keep operations running seamlessly across all eight clubs. Among all my responsibilities, reconciling credit card transactions stands as the most critical financial task of my shift. Each night, I meticulously balance cash drawers, verify credit card batches, investigate discrepancies, and prepare comprehensive end-of-day reports that leadership depends on for accurate financial decision-making. A single unresolved discrepancy can snowball into larger accounting issues, guest disputes, or compliance concerns. By ensuring every transaction is accounted for and properly documented, I protect both our guests and our organization's financial integrity. This process demands sharp numerical skills, unwavering attention to detail, and a thorough understanding of our financial systems — skills I bring to every shift. The role of a Night Auditing Manager is the quiet backbone of hospitality operations. While guests sleep soundly, we work diligently behind the scenes to ensure their experience remains flawless from check-in to check-out. It is a responsibility I take great pride in every night.
Front Desk Lead
Marriott Vacations Worldwide
Hilton Head Island, SC
04.2024 - 04.2025
- Supervised front desk operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored new staff on customer service standards and operational protocols.
- Implemented process improvements that enhanced efficiency in front desk workflows.
- Resolved guest inquiries and concerns, fostering positive relationships and improving satisfaction scores.
- Led team meetings to communicate updates, set goals, and promote collaboration among staff members.
- Monitored inventory of supplies, optimizing resource allocation for front desk operations.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Guest Service Associate
Marriott Vacations Worldwide
Hilton Head Island, SC
10.2023 - 04.2024
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted guests with check-in and check-out processes, ensuring smooth transitions during stays.
- Managed reservations using property management systems, maintaining accuracy in bookings and cancellations.
- Trained new associates on company policies and procedures to enhance team performance and service quality.
- Facilitated communication between departments to ensure timely responses to guest needs and requests.
- Implemented feedback mechanisms to gather guest input, improving overall satisfaction rates.
- Oversaw housekeeping coordination, ensuring rooms met Marriott's cleanliness standards before guest arrivals.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelors of Science - Biology with a pre-med track
University of South Carolina - Beaufort
Beaufort, SC05-2026
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University of South Carolina - Columbia
Columbia, SC12-2022
High School Diploma - undefined
Lower Richland High School
Hopkins, SC06-2019
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Berkeley Carroll
Brooklyn, NY12-2017
Skills
- Computer Skills
- Phone etiquette
- Customer Service
- Leadership
- Cash handling
- Multi-tasking
Certification
- Art of Service: Engagement
- Information Security & Data Privacy Training
- Art of Service: Service Recovery
- Service for Owners $ Guests with disabilities Training
- CPR Certified
LANGUAGES
English
Native or Bilingual
Spanish
Full Professional
Japanese
Limited Working
French
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- Community Cleanup
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Fundraising Events
- Reading
- Traveling
- Spending quality time with family
- Working
- Studying for future profession in the medical field
Timeline
Night Auditing Manager
Marriott Vacations Worldwide
04.2025 - Current
Front Desk Lead
Marriott Vacations Worldwide
04.2024 - 04.2025
Guest Service Associate
Marriott Vacations Worldwide
10.2023 - 04.2024
Bachelors of Science - Biology with a pre-med track
University of South Carolina - Beaufort
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University of South Carolina - Columbia
High School Diploma - undefined
Lower Richland High School
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Berkeley Carroll