Tavaris Davison
Fort Carson,CO
Summary
Information Technology Specialist | IT Technican U.S. Army veteran with 6 years of experience as an IT Information technician Three years’ experience as Lead Technician supervising an eight-person technician team Proficient in basic knowledge of networking and subnetting Expert in Cyber Network Defense and routing protocols Able to analyze, test, trouble shoot, and evaluate existing network systems Skill Highlights Top Secret Security Clearance Security Plus Certification CompTIA Advanced Security Practitioner (CASP) Certification Active Directory Management Computer Programming Software Support Database Maintenance Advanced Troubleshooting Ethernet/Cabling Computer Diagnostic/ Repair Cisco Call Manager Configuration Network Engineering TACLANE Troubleshooting/Configuration Remote Desktop Administration
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deployment Site
Northrop Grumman Internship
03.2023 - Current
- Assisted team to maintain smooth operation of LAN/WAN/VPNs
- Maintains and improves technical abilities in all areas of networks and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, switches, gateways, etc
- Install and configure Cisco routers, switches and firewalls, Palo Alto firewalls
- Implement and troubleshoot LAN technologies such as VLANs, Trunking (port tagging), Spanning-Tree, and Port Security., Document, manage network connections, and report outage of network connectivity
- Manage 6-person communication team to obtain goal of 95% network connectivity on post
- Setup, install, and configure network through tunnels and command lines to manage and maintain network stability
- Received Army Accommodation Award
- Supervising changes in software, hardware, facilities, telecommunications and user needs.
Service Desk Administrator
US Army
09.2021 - Current
- Maintained and provided troubleshooting for desktops, laptops, and tablets with Windows 10 to prevent breaks in service or work productivity
- Managed life cycle replacement, backup, and disaster recovery for computers, iPhones and other portable devices within organization to ensure no loss of connectivity.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
System Administrator
US Army
09.2020 - Current
- Resolve Service Desk tickets for more than 2,000 users across Fort Carson maintaining 24-hour resolution time
- Maintain three domains to include updating, trouble shooting, and repair of network connectivity to achieve goal of 95% continuous activity
- Configure Cisco phones and setting up Cisco call manager
- Assisted Mission Training Center (MTC) with network stability as well as setup network cable to provide support to multiple units to reach 100% network connectivity
- Configuring and installing firewalls and intrusion detection systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability and latency.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Automations Team Leader
08.2021 - 05.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Service Desk Tech/ Service Desk Administrator
US Army
01.2017 - 09.2020
- Performs system administration (SA) and maintains computers and servers within computing environment (CE) and network environment
- Performs Information Assurance (IA), provides security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation
- Assists in planning, configuration, management, and monitoring of wide area network.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
Education
Associate of Applied Science - Information Technology
Purdue University Global
West Lafayette, IN06.2024
Skills
- Schedule Creation
- Excellent Interpersonal Skills
- Permissions Management
- Network Firewall Management
- New Technology Integration
- Hardware Updates
- Network Infrastructure Updates
- Infrastructure Planning
- Cloud Management
- Virtual Machine Operation
- Data Collection
- Security Oversight
Certification
- Security+, CompTIA - 05/05/2017
- CASP+, CompTIA - 07/15/2020
Timeline
Deployment Site
Northrop Grumman Internship
03.2023 - Current
Service Desk Administrator
US Army
09.2021 - Current
Automations Team Leader
08.2021 - 05.2022
System Administrator
US Army
09.2020 - Current
Service Desk Tech/ Service Desk Administrator
US Army
01.2017 - 09.2020
Associate of Applied Science - Information Technology
Purdue University Global
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