Summary
Work History
Education
Skills
Timeline
Generic

TAVARIS THOMPSON

Riverview,FL

Summary

Full Stack Web Developer graduate of University of Central Florida Professional Certificate of Completion. 5 Years of experience in a healthcare setting. A health insurance professional with a background in health care benefits enrollment, Maintenance preregistration, Insurance, Verification, Prior authorization, Billing, Insurance follow-up, Plan contract, Disputes/Appeals, Collection, Records management, and Maintenance.

Work History

Medical Receptionist

Optum - Health Services Innovation Company
  • Provided advisory and technical assistance to veterans, beneficiaries, professional and administrative staff concerning a variety of intake and customer service matter.
  • Performed receptionist work, customer service, patient screening, and other duties as assigned for the proper and timely treatment of patients.
  • Gathered and entered accurate demographic, insurance and income information into Vista.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Customer Service Representative

Florida Medical Clinic
  • Building a bond with customers to find out the best solutions and opportunities for policy holders
  • Know when to listen, when to speak, and how to speak to a policy holder
  • Answering the customer inquiries in a patient manner, interacting well, and most importantly listening
  • Handle personal information accurately and appropriately, while reassuring the policy holder of willingness to help
  • Consumers want customer service staff they can trust to provide them with accurate information regarding the company’s products
  • Being able to identify which products and services match a customer’s needs while applying then business goals and objectives in every transaction with a customer
  • Serves patients by greeting and helping them scheduling appointments and check out as well Welcomes patients in person or on the telephone and answering or referring inquiries
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Maintains operations by following policies and procedures, reporting needed changes
  • Contributes to team effort by accomplishing related results as needed
  • Printing out next appointments, referrals, labs results, patients encounter Prepare billing packets and summaries at end of day each day
  • Assists patients with insurance papers and billing questions
  • Scan inpatients paperwork and forms into each patient’s chart.

Data Reconciliation Analyst

Wipro Information Technology
  • Analyzed and interpreted data in existing databases to support projects and reconcile data discrepancies
  • Analyzed data to identify trends using root cause analysis
  • Analyzed and evaluated data trends to guide strategic business decisions
  • Reconciliation processes, including 834 transactions, enrollment files, HICS casework, and disputes
  • Worked pre-Audit AUD16 files, ER&R disputes, flags, cancellation, termination reason codes, and disenroll
  • Electronic data interface transactions received from the Centers for Medicare & Medicaid

IT Technician

USPS
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions
  • Responded to or escalated tickets based on severity and internal policies governing responses
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.

Education

Full Stack Web Development -

The University of Central Florida
03.2021

High School Diploma -

Armwood High School
Seffner, FL
06.2011

Skills

  • Social Services
  • Customer Service Representative
  • Analyst
  • Microsoft Excel
  • Microsoft Word
  • Reviewing medical records for completeness and accuracy Medicare, Medicaid, Managed care contract
  • Medical referrals and prior authorization
  • Maintaining medical records;

Timeline

Medical Receptionist

Optum - Health Services Innovation Company

Customer Service Representative

Florida Medical Clinic

Data Reconciliation Analyst

Wipro Information Technology

IT Technician

USPS

Full Stack Web Development -

The University of Central Florida

High School Diploma -

Armwood High School

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TAVARIS THOMPSON