Maintenance vehicle interior and exterior defects for customer protection. General category of repair is bumper, and dashboards
Verified finished product through Atlas Copco handheld based on Identification number, which improved KIA's verification accuracy by 20% for quality checks
Authorize shipment through thorough inspections, and installments based on company standards guaranteeing on-time, and damage-free deliveries to valued customers
Cultivated a collaborative work environment fostering ideal communication between teams to achieve a smooth, and safe shipping process
On Road Flex Supervisor
United Parcel Service
10.2020 - 04.2024
Integrated supply chain networks with real-time visibility to reduce costs, enhance efficiency, and adapt to changing market conditions
Performed physical and virtual safely evaluation audits on all employees on a daily and monthly basis through employee audit rides, Pre-trip, and post-trip inspections, PCMS, and area of service. Resulting in appreciative and constructive (coaching) feedback that reduced company accidents in Q1 by 6% in 2023
In charge of safeguarding company assets such as overnight outbound packages, semitrailers, over 40+ vehicles, facility entry/exit procedure, diesel fuel pumps, etc
Enforced strict compliance measures through UPS Contract and Code of Business Conduct. Ex: Professional Conduct, Anti-Harassment Policy, Grievance Penalties
Assembly Line Machine Operator
Mountville Mill
01.2024 - 03.2024
Improved operational efficiency by 15% through troubleshooting and resolution of issues using RFID systems such as zebra technologies
Streamlined the shipping process manually by implementing innovative delivery scanner setups to fully utilize its capabilities. Procedure insisted of making sure the scanner is properly connected as well as powered on, opening fitting software, and making sure printer functionalities were set and ready for legitimate usage
Conducted hazardous materials inspections based on monthly inventory checks, and wearing proper PPE according to the requirements of safety protocols
Salesclerk/Host
Callaway Gardens
10.2020 - 11.2021
Verified check-out payments and receipts in store to monitor account records and prevent fraudulent transactions
Provided top-notch customer service in a fast-paced work environment
Resolved customer complaints while meeting daily requirements and addressing inquiries about company products, services, and policies
Handled 50+ daily customer calls, along with “front facing” roles directly with customers
Education
Bachelor of Business Administration - Business Management
University of West Georgia
Carrolton, GA
07.2021
Skills
Enterprise Resource Planning
Payroll Management
Customer Service Representative
Critical Thinking
Report Generation
Incident Documentation
Goal Oriented
Team Player
Office software
Budget management
Security and Asset Protection
Certification
Driver Safety Training (MDST), Lake Mary, FL
Management Training, Atlanta, GA
Information Security Training, Carrollton, GA
Hazmat Material Responder (HAZMAT), Atlanta, GA
Timeline
Maintenance and Logistics Specialist
Malone Staffing Solutions/KIA
06.2024 - Current
Assembly Line Machine Operator
Mountville Mill
01.2024 - 03.2024
On Road Flex Supervisor
United Parcel Service
10.2020 - 04.2024
Salesclerk/Host
Callaway Gardens
10.2020 - 11.2021
Bachelor of Business Administration - Business Management
University of West Georgia
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