Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Tavarres Sterling

Sarasota,FL

Summary

As a supportive manager and a sharp analytical problem solver, I excel in team building, leadership, and motivation, coupled with a robust ability for customer relations and relationship development. My adeptness in independent decision-making and sound judgment plays a significant role in advancing the company's success. I am dedicated to applying my training, monitoring, and morale-enhancing abilities to increase employee engagement and enhance performance.

Overview

12
12
years of professional experience

Work History

Manager

Performance Driven Landscaping
01.2017 - 06.2019
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established mechanisms for customer feedback to collect insights, utilizing this data to inform strategic planning and guide decision-making processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Supervisor

BrightView Landscape and Maintenance
04.2007 - 01.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

High School Diploma -

New Haven High School
New Haven, MI
06.1993

Skills

  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Performance Evaluations
  • Budget Control
  • Organizational Skills
  • Hiring and Training
  • Scheduling and Coordinating
  • Administration and Reporting

Volunteering

At church I take pride in being a member of the connect team. We greet our congregation, inform them of our small groups and activities.


I really enjoy training and coaching rec and travel ball at Miss Sarasota Softball Complex here in town. I have been committed to this for approximately 8 years now.

Timeline

Manager

Performance Driven Landscaping
01.2017 - 06.2019

Supervisor

BrightView Landscape and Maintenance
04.2007 - 01.2017

High School Diploma -

New Haven High School

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Tavarres Sterling