Tavarus Bush
Lexington,NC
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Area Manager
Schmidt Family Restaurants
Thomasville, NC
09.2022 - Current
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Implemented new processes and procedures tactfully and passionately.
- Supervised employees, ensuring optimal productivity.
General Manager Trainer
KBP Foods
Winston-Salem, NC
02.2021 - 09.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Director of Field Operations
Bojangles' Restaurants
Salisbury, NC
05.2015 - 01.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
District Manager
Pizza Hut
Lexington, NC
05.2006 - 05.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Supervised 10 locations to enforce high-quality standards of operation.
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Education
ServSafe Certified until -
2025
GED -
Cornerstone Charter Academy High School
Greensboro, NC01.2012
Skills
- Building Maintenance
- Profit Optimization
- Scheduling Staff
- Staffing and Sales Reporting
- Training and Onboarding
- Money Handling
- Inventory Management
- Calendar and Scheduling Software
- Written and Verbal Communication
- Critical Thinking
- Customer Retention
- Operations Management
- Employee Scheduling
- Staff Training
Certification
- CNP - Certified Notary Public
Timeline
Area Manager
Schmidt Family Restaurants
09.2022 - Current
General Manager Trainer
KBP Foods
02.2021 - 09.2022
Director of Field Operations
Bojangles' Restaurants
05.2015 - 01.2021
District Manager
Pizza Hut
05.2006 - 05.2015
ServSafe Certified until -
GED -
Cornerstone Charter Academy High School
- CNP - Certified Notary Public
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