TAVASHA DAVIS
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Inktel Contact Center Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Security Officer
Hawk-Eye Security
2023.12 - 2024.07
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Security Officer
Securitas Security Services USA
2023.06 - 2024.05
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Frontline Security
2022.11 - 2023.05
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Service Delivery Partner, HR Operations
GoBrands Inc.
2020.12 - 2022.10
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training
- Leveraged cost-effective digital systems to manage payroll and benefit programs
- Completed rush deliveries on tight timetables to satisfy customer needs.
Warehouse Associate
GoBrand Inc.
2020.12 - 2021.09
- Worked safely around moving machinery
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Performed inventory control, such as counting and stocking merchandise.
Restaurant Waitress
Waffle House
2019.12 - 2020.08
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
- Completed credit payments via card processing systems.
Sales Associate
Marshalls & HomeGoods
2017.06 - 2019.09
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Solved customer challenges by offering relevant products and services
- Achieved perfect attendance and on-time record.
Education
GED -
D.A. Dorsey Technical College
Miami, FL01.2016
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Upselling Techniques
- Teamwork and Collaboration
- Microsoft Windows and Office
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Service Ticket Tracking
- Operational Efficiency
- Root Cause Analysis
- Error Logging
- Customer Satisfaction
- Customer Experience
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Security License
Careerobjective
Service Delivery Partner, HR Operations, GoBrands Inc., Hollywood, FL
Contact - Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
References
References available upon request
Timeline
Security Officer
Hawk-Eye Security
2023.12 - 2024.07
Security Officer
Securitas Security Services USA
2023.06 - 2024.05
Security Officer
Frontline Security
2022.11 - 2023.05
Service Delivery Partner, HR Operations
GoBrands Inc.
2020.12 - 2022.10
Warehouse Associate
GoBrand Inc.
2020.12 - 2021.09
Restaurant Waitress
Waffle House
2019.12 - 2020.08
Sales Associate
Marshalls & HomeGoods
2017.06 - 2019.09
Customer Service Representative
Inktel Contact Center Solutions
GED -
D.A. Dorsey Technical College
Security License
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