Tavasha Davis
Miami
Summary
Dedicated and detail-oriented Customer Service Representative with strong expertise in enhancing customer satisfaction and retention. Improved customer retention rates by15% through an effective follow-up system, while also reducing average response time to inquiries from24 hours to8 hours by optimizing communication protocols. Proficient in CRM software and skilled in training new team members, I bring a commitment to excellent service and operational efficiency to any team. Experienced Customer Service Representative with a proven track record of utilizing CRM software and customer support tools to effectively communicate with clients. Skilled in data analysis for customer insights and implementing training and development techniques. Passionate about capturing moments and staying active through various sports. Eager to continue providing exceptional customer service in a dynamic and engaging environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hello Fresh
12.2023 - 10.2024
- Resolved customer inquiries and complaints promptly and professionally, resulting in a98% customer satisfaction rate
- Assisted in developing and implementing new customer service procedures that improved efficiency and reduced response times by20%
- Managed a high volume of incoming calls and emails, exceeding daily performance metrics for average call resolution time
- Collaborated with cross-functional teams to address complex customer issues and provide comprehensive solutions
Customer Service Representative
Alorica
09.2021 - 12.2022
- Provided exceptional customer service by resolving inquiries and complaints in a timely and professional manner
- Assisted customers with product selection, placing orders, and processing returns to ensure a positive shopping experience
- Managed a high volume of incoming calls and emails, consistently achieving and exceeding performance metrics
- Collaborated with cross-functional teams to address and resolve complex customer issues, resulting in increased customer satisfaction and retention
Customer Service Representative
Gopuff
12.2020 - 08.2021
- Managed daily customer inquiries and support requests, providing timely and accurate solutions via phone, email, and live chat, ensuring high levels of customer satisfaction
- Improved customer retention rates by15% by implementing a follow-up system that addressed concerns and feedback promptly
- Reduced average response time to customer queries from24 hours to8 hours by streamlining communication protocols and utilizing CRM software effectively
- Developed and conducted training sessions for new hires, enhancing their competency and reducing onboarding time by30%
Education
GED -
D.A Dorsey Technical College
Miami, FL06.2017
Skills
- CRM Software Professional
- Customer Support Tools Professional
- Communication Protocols Professional
- Data Analysis for Customer Insights Professional
- Training & Development Techniques Professional
Hobbies and Interests
Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Strengths
- Communication Skills
- Customer Focus
- Problem-Solving
- Training and Mentorship
- Time Management
Timeline
Customer Service Representative
Hello Fresh
12.2023 - 10.2024
Customer Service Representative
Alorica
09.2021 - 12.2022
Customer Service Representative
Gopuff
12.2020 - 08.2021
GED -
D.A Dorsey Technical College
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