Summary
Overview
Work History
Education
Skills
Timeline
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Tavasha Davis

Miami,Florida

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
Miami, FL
08.2020 - 10.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.

Operations Analyst

GoPuff
Miami, FL
12.2020 - 08.2022
  • Generated regular reports summarizing the status of ongoing projects or initiatives.
  • Performed data analysis to identify opportunities for streamlining processes through automation.
  • Maintained up-to-date records of all transactions related to operational activities.
  • Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
  • Identified areas of risk exposure related to operations activities and developed mitigation strategies.

Customer Service Representative

Aetna
Miami, FL
03.2019 - 07.2021
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

GED -

D.A. Dorsey Technical College
Miami, FL
06-2016

Skills

  • Appointment Scheduling
  • Information Security
  • Consultative Sales
  • Call Management
  • Data Entry
  • Scheduling
  • Report Generation
  • Call Center Operations
  • Microsoft Excel
  • Customer Service
  • Follow-up skills

Timeline

Operations Analyst

GoPuff
12.2020 - 08.2022

Customer Service Representative

Alorica
08.2020 - 10.2022

Customer Service Representative

Aetna
03.2019 - 07.2021

GED -

D.A. Dorsey Technical College

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Tavasha Davis