Taveda Mayes
Detroit,MI
Overview
11
11
years of professional experience
Work History
Child Protective Services Specialist
Michigan Department of Health and Human Services
Inkster, MI
11.2022 - Current
- Conducted initial screenings of reports of child abuse or neglect and determined appropriate responses.
- Assessed the safety of children and their family members by visiting homes, interviewing parents and other involved parties, and observing interactions between family members.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Participated in court proceedings related to CPS cases; provided testimony regarding investigations and recommendations for disposition of cases.
- Maintained legal documents for court proceedings and submitted testimony.
Customer Service Representative
DTE Energy
Detroit, MI
04.2022 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Office Assistant
University of Michigan Dearborn
Dearborn, MI
10.2021 - Current
- Schedule and confirm appointments.
- Answer and direct incoming calls using multi-line telephone system.
- Greet visitors or callers daily to handle questions or direct to appropriate staff.
- Receive and screen high volume of internal and external communications.
- Monitor calendars and scheduled appointments based on availability and established load limits.
Student Advisory Board Member
Henry Ford College
Dearborn, MI
11.2020 - Current
- Present resources and opportunities to teaching staff for further professional development and curriculum training courses.
- Collaborate with various departments to support and establish programs, lessons and student activities.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Work closely with team members to deliver project requirements, develop solutions and meet deadlines.
Mentor
Henry Ford College
Dearborn, MI
08.2019 - 05.2020
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Provided instruction in both classroom and individual settings to cultivate academic learning and related personal skills.
- Counseled students directly on course choices, schedules and study habits.
Production Operator
Ford Motor Company
Dearborn, MI
03.2018 - 08.2019
- Operated machinery, managed raw material and logged production data.
- Set up and tended equipment with machine operators to complete runs.
- Assisted in training new employees on proper machine operation techniques and safety protocols.
- Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
Part Picker
General Motors Co
Belleville, MI
12.2017 - 03.2018
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
Seasonal Mail Clerk
USPS
Pontiac, MI
12.2017 - 01.2018
- Received, sorted and organized incoming letters and packages.
- Operated mail processing equipment and manually sorted mail.
- Organized and monitored mail supplies and general office supplies for mailroom.
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Packaged items in boxes or envelopes and sealed.
- Placed letters in individual mail slots for internal staff pickup.
Production Operator
Ground Effects Inc.
Dearborn, MI
03.2017 - 12.2017
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Examined final products for conformance with quality and design standards.
Food Service Worker
Beaumont Hospital
Taylor , MI
05.2016 - 08.2016
- Maintained order and cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
Server
Red Lobster
Southgate, MI
09.2014 - 03.2016
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
Server
Outback Steakhouse
Southfield, MA
03.2013 - 07.2014
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan - Dearborn
Dearborn, MI04.2022
Associate of Arts - Criminal Justice
Henry Ford College
Dearborn, MI05.2020
Skills
3rd Circuit Court Detroit MI
Internship Student
09/2021 – 12/2021
- Shadowed professionals such as Judge Berry for total of 80 hours to learn best approaches
- Kept up with busy schedule of work and studies to maintain class standing and internship eligibility
- Worked well in team environment as well as independently
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
- Analyzed and prioritized multiple responsibilities
- Transcribed detailed notes during client business meetings to distribute to department
Accomplishments
Phi Theta Kappa Honor Society 09/2019 - 05/2020
Tau Sigma Honors Society 09/2020 - current
Summa cum laude 05/2020
Dean's list 01/2019 - 01/2022
Class rank in top 10 % 10/2019 - 05/2020
Technical Skills
- Legal Writing Skills
- Word Processing Skills
- Spreadsheet Skills
- Database Skills
Phi Theta Kappa Volunteer Work
Dearborn, MI
- Raised money for a different organizations
- Made blankets for the kids in the hospitals
- Raised money for the hydro station on campus
- Filled 55 bags that contained extra food and personal care items for HFC students over the winter break when the Hawks' Nest was closed.
Timeline
Child Protective Services Specialist
Michigan Department of Health and Human Services
11.2022 - Current
Customer Service Representative
DTE Energy
04.2022 - 11.2022
Office Assistant
University of Michigan Dearborn
10.2021 - Current
Student Advisory Board Member
Henry Ford College
11.2020 - Current
Mentor
Henry Ford College
08.2019 - 05.2020
Production Operator
Ford Motor Company
03.2018 - 08.2019
Part Picker
General Motors Co
12.2017 - 03.2018
Seasonal Mail Clerk
USPS
12.2017 - 01.2018
Production Operator
Ground Effects Inc.
03.2017 - 12.2017
Food Service Worker
Beaumont Hospital
05.2016 - 08.2016
Server
Red Lobster
09.2014 - 03.2016
Server
Outback Steakhouse
03.2013 - 07.2014
Bachelor of Arts - Criminology & Criminal Justice
University of Michigan - Dearborn
Associate of Arts - Criminal Justice
Henry Ford College
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