Taveem Gibson
Buffalo,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director
PTG Foundation, Inc.
07.2009 - Current
- Wrote, reviewed and edited proposals for grants, gifts, and contracts.
- Accomplished multiple tasks within established timeframes.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed community giveaways feeding 200 families and providing 100 children school supplies.
Administrative Assistant
Crowley Webb & Associates
10.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed office supply and orders for 70 plus employees
Teller
Mayo Clinic Employee Federal Credit Union
11.2015 - 02.2016
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Serviced a minimum of 10 clients per hour.
Office Administrator
Northern tier agency
06.2009 - 06.2011
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Managed 20 employees
Teller, Customer Service Specialist
HSBC
06.2007 - 07.2009
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Referred customers to other banking departments for specialized services.
- Serviced 7-10 clients per hour
Sales/Customer Service Representative
Dial America Marketing
01.2006 - 06.2007
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Followed up with customers to solicit further sales.
- Closed a minimum of 35 sales weekly
Education
High School Diploma - General Studies
Bennett Highschool
Buffalo, NY06.2000
Skills
- Customer Relations
- Upselling
- Cash Handling
- Sensitive material handling
- Product Knowledge
Certification
QPR Suicide prevention Gatekeeper Training.
CCNY High fidelity wrap around Erie County Vendor training.
Timeline
Administrative Assistant
Crowley Webb & Associates
10.2016 - 04.2019
Teller
Mayo Clinic Employee Federal Credit Union
11.2015 - 02.2016
Director
PTG Foundation, Inc.
07.2009 - Current
Office Administrator
Northern tier agency
06.2009 - 06.2011
Teller, Customer Service Specialist
HSBC
06.2007 - 07.2009
Sales/Customer Service Representative
Dial America Marketing
01.2006 - 06.2007
QPR Suicide prevention Gatekeeper Training.
CCNY High fidelity wrap around Erie County Vendor training.
High School Diploma - General Studies
Bennett Highschool
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