TAVEION GLENN

During a business tour, I assumed a leadership role overseeing a team responsible for managing over 10,000 pieces of technological equipment utilized by more than 5,000 individuals. This responsibility arose when two team members became unavailable. I utilized Microsoft PowerPoint and Excel to minimize technical issues and achieve a 95% equipment uptime, improving performance by 45% compared to the previous tour.

By strategically managing resources and operations, I was able to reduce the need for costly equipment replacements and eliminate the necessity of engaging high-profile IT firms, resulting in a 48% budget savings for the organization. My efforts were formally recognized with an award from the company we toured with.

In addition to my hands-on experience with devices, my role in the United States Army also involves the installation and maintenance of antennas, configuring radio frequencies, running cables, and replacing damaged antennas. This work has provided me with valuable expertise in the proper use of personal protective equipment (PPE) for climbing and performing repairs in elevated locations, ensuring both safety and efficiency in the completion of these tasks.

With extensive experience in managing and troubleshooting complex communication systems, I am proficient in using network monitoring tools and possess advanced troubleshooting capabilities. I am skilled in responding to emergency situations and implementing improvements in communication networks. I am now seeking an opportunity to leverage my expertise in technical support to drive efficiency and reliability within a new team.