Taveon Thompson
West Palm Beach,FL
Summary
Adept at managing high-volume transactions and fostering customer relationships, my tenure at Gold Coast Federal Credit Union honed my money handling and empathy skills. By streamlining processes and leveraging professionalism, I enhanced customer satisfaction and operational efficiency, contributing to a significant increase in client retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Gold Coast Federal Credit Union
01.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Firewatch Officer
Code 4 Firewatch
10.2021 - 03.2023
- Elevated site awareness through continuous patrols around facilities monitoring for signs of smoke or flames.
- Developed strong relationships with local fire departments, facilitating faster response times during critical situations if necessary.
- Supported incident investigations by providing detailed accounts of events leading up to fires or other related issues.
- Managed access control at entry points, verifying identification and granting appropriate clearance levels as needed.
- Maintained accurate records of fire watch activities, ensuring regulatory compliance and facilitating efficient communication with supervisors.
- Implemented effective emergency response plans for various situations, reducing injury risk and property damage.
- Responded quickly to incidents, minimizing damage and ensuring the safety of all individuals involved.
- Provided timely reports to management on any observed safety violations or potential hazards, allowing for prompt corrective action.
Customer Service Staff Member
Publix
10.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Cashier
Burger King
07.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Arts - Business
Palm Beach State College
Lake Worth, FL05.2027
High School Diploma -
John I. Leonard High School
Greenacres, FL05.2021
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Listening and Comprehension
Certification
- Licensed [Job Title] - [Timeframe]
Class D security
Gaurd Card exp: feb/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Teller
Gold Coast Federal Credit Union
01.2023 - 04.2024
Firewatch Officer
Code 4 Firewatch
10.2021 - 03.2023
Customer Service Staff Member
Publix
10.2019 - 01.2023
Cashier
Burger King
07.2019 - 10.2019
Bachelor of Arts - Business
Palm Beach State College
High School Diploma -
John I. Leonard High School
- Licensed [Job Title] - [Timeframe]
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