Taveon Thompson
West Palm Beach,FL
Summary
Adept at managing high-volume transactions and fostering customer relationships, my tenure at Gold Coast Federal Credit Union honed my money handling and empathy skills. By streamlining processes and leveraging professionalism, I enhanced customer satisfaction and operational efficiency, contributing to a significant increase in client retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bank Teller
Gold Coast Federal Credit Union
01.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Firewatch Officer
Code 4 Firewatch
10.2021 - 03.2023
- Elevated site awareness through continuous patrols around facilities monitoring for signs of smoke or flames.
- Developed strong relationships with local fire departments, facilitating faster response times during critical situations if necessary.
- Supported incident investigations by providing detailed accounts of events leading up to fires or other related issues.
- Managed access control at entry points, verifying identification and granting appropriate clearance levels as needed.
- Maintained accurate records of fire watch activities, ensuring regulatory compliance and facilitating efficient communication with supervisors.
- Implemented effective emergency response plans for various situations, reducing injury risk and property damage.
- Responded quickly to incidents, minimizing damage and ensuring the safety of all individuals involved.
- Provided timely reports to management on any observed safety violations or potential hazards, allowing for prompt corrective action.
Customer Service Staff Member
Publix
10.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Cashier
Burger King
07.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Arts - Business
Palm Beach State College
Lake Worth, FL05.2027
High School Diploma -
John I. Leonard High School
Greenacres, FL05.2021
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Listening and Comprehension
Certification
- Licensed [Job Title] - [Timeframe]
Class D security
Gaurd Card exp: feb/2026
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bank Teller
Gold Coast Federal Credit Union
01.2023 - 04.2024
Firewatch Officer
Code 4 Firewatch
10.2021 - 03.2023
Customer Service Staff Member
Publix
10.2019 - 01.2023
Cashier
Burger King
07.2019 - 10.2019
Bachelor of Arts - Business
Palm Beach State College
High School Diploma -
John I. Leonard High School
- Licensed [Job Title] - [Timeframe]
Similar Profiles
Jessica GonzalezJessica Gonzalez
Lead Teller at Gold Coast Federal Credit UnionLead Teller at Gold Coast Federal Credit Union
LAURA JUAREZLAURA JUAREZ
Auto Lending Consultant at Central Coast Federal Credit UnionAuto Lending Consultant at Central Coast Federal Credit Union
Sabrina SarmientoSabrina Sarmiento
FSR III at SeaWest Coast Guard Federal Credit UnionFSR III at SeaWest Coast Guard Federal Credit Union