Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavette Hill

Snellville,GA

Summary

Proven track record of enhancing warehouse safety and packing efficiency at Amazon, demonstrating exceptional attention to detail and teamwork. Skilled in customer service and time management, consistently exceeding performance goals. Increased team productivity by mentoring new hires, contributing to a 20% improvement in order fulfillment accuracy. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime. Skilled Picker Packer operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.

Overview

30
30
years of professional experience

Work History

FC Associate

Amazon
10.2023 - Current
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.

Shift Manager

Krispy Kreme
02.2022 - 11.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Restaurant Shift Manager

Burger King
01.2020 - 02.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.

Event Planner Associate

T&C Party Planning
04.2010 - 12.2016
  • Utilized data-driven insights to optimize future events based on attendee feedback.
  • Streamlined communication with clients and vendors, ensuring smooth event coordination.
  • Conducted post-event evaluations to identify areas for improvement and implement effective solutions.
  • Managed budgets effectively, delivering high-quality events within financial constraints.
  • Designed visually appealing promotional materials for various types of events.
  • Expertly navigated challenges during event planning stages, finding innovative solutions to minimize disruptions.
  • Spearheaded volunteer recruitment efforts leading successful staffing levels at each event.
  • Negotiated contracts with vendors to secure competitive pricing and optimal services for events.

Customer Service Representative

AT&T Call Center
05.2008 - 12.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Walmart
01.1995 - 07.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma - High School

Wilton High School
Florence, SC
05.1993

Skills

  • Warehouse Safety
  • Packing Efficiency
  • Loading and unloading
  • Order Picking
  • Teamwork and Collaboration
  • Attention to Detail
  • Customer Service
  • Time Management
  • Critical Thinking
  • Decision-Making
  • Excellent Communication
  • Motivated Team Player
  • Cash Register Operations
  • Packing and shipping
  • Customer Relationships
  • Order Fulfillment
  • Relationship Building
  • Order Filling
  • Work Area Maintenance
  • Sales Support
  • Payment Processing

Timeline

FC Associate

Amazon
10.2023 - Current

Shift Manager

Krispy Kreme
02.2022 - 11.2022

Restaurant Shift Manager

Burger King
01.2020 - 02.2022

Event Planner Associate

T&C Party Planning
04.2010 - 12.2016

Customer Service Representative

AT&T Call Center
05.2008 - 12.2010

Customer Service Representative

Walmart
01.1995 - 07.2002

High School Diploma - High School

Wilton High School

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Tavette Hill