Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TaVeya L. Dorris

Novi,MI

Summary

Analytical and strategic customer service with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Beaumont Hospital
Royal Oak, MI
01.2021 - Current
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored up to 15 patients with day to day routine needs

Patient Transporter

Henry Ford Hospital
Wyandotte, MI
12.2019 - 12.2020
  • Provided transportation services for all patients in hospital environment using appropriate equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
  • Responded to emergency situations to help with lifting and transporting patients

Customer Service Representative

S&P Data
Troy, MI
05.2018 - 12.2019
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Effectively communicated with customers about account changes, new loan request and potential upgrades.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals

Visual Merchandiser

Forever 21
Novi, MI
09.2015 - 05.2018
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Arranged consistent shelves, bins and racks at 2 locations by following established planograms.

Education

Wayne County Community College District
Detroit, MI

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Jackson Community College

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Southfield Lathrup High School

Skills

  • Activities of Daily Living ADL Support
  • Vital Signs Collection
  • Nutrition and Diet
  • Needs Determination
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Customer Account Management
  • Data Entry and Maintenance
  • Patient Care Oversight

Certification

  • BLS - Basic Life Support

Timeline

Nursing Assistant

Beaumont Hospital
01.2021 - Current

Patient Transporter

Henry Ford Hospital
12.2019 - 12.2020

Customer Service Representative

S&P Data
05.2018 - 12.2019

Visual Merchandiser

Forever 21
09.2015 - 05.2018

Wayne County Community College District

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Jackson Community College

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Southfield Lathrup High School

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TaVeya L. Dorris