TAVIER JOHNSON
Administrative Professional
Denver,CO
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
Work History
Health Psychology Administrative Coordinator
MINES and Associates
2022.09 - 2023.03
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Maintained high-level knowledge of federal and Colorado regulations on patient privacy.
Patient Access Representative
UCHealth
2020.11 - 2021.06
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Followed document protocols to safeguard confidentiality of patient records.
Assistant manager
Hot Topic
2018.09 - 2020.11
- Assisted store manager in meeting standards for customer service and quality.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
- Trained and managed associates in customer service and sales techniques.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Medical Receptionist lead
BPL Plasma
2017.04 - 2018.09
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Helped patients complete necessary medical forms and documentation.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Participated in quality assurance and competency assessment initiatives.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
Food Runner
Wolfgang puck
2016.09 - 2017.03
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Lead host
Grimaldi's Pizzeria
2016.01 - 2016.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Certified Trainer
Potbelly sandwichworks
2014.11 - 2016.01
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
Education
GED -
Emily Griffith Technical College
Denver, CO03.2015
Skills
- Microsoft Excel
- Team Collaboration
- Office Administration
- Data Entry
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Store Opening and Closing
- Retail Employee Training
- New Hire Processing
- Reviewing Timesheets
- Time Management
Timeline
Health Psychology Administrative Coordinator
MINES and Associates
2022.09 - 2023.03
Patient Access Representative
UCHealth
2020.11 - 2021.06
Assistant manager
Hot Topic
2018.09 - 2020.11
Medical Receptionist lead
BPL Plasma
2017.04 - 2018.09
Food Runner
Wolfgang puck
2016.09 - 2017.03
Lead host
Grimaldi's Pizzeria
2016.01 - 2016.08
Certified Trainer
Potbelly sandwichworks
2014.11 - 2016.01
GED -
Emily Griffith Technical College
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