Tavia Carter
Randallstown,MD
Summary
Dynamic, self-motivated and organized customer service and hospitality manager with extensive problem solving experience, sales & marketing skills and excellent managerial expertise. Seeking a position within an energetic and motivational, team environment that will allow growth, added responsibility and utilization of my decade of experience in customer service, sales and hospitality management.
Overview
17
17
years of professional experience
Work History
Pharmaceutical Field Sales Representative
Inizio Engage (Ashfield Healthcare), For Pfizer
10.2022 - Current
- Communicate with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educate HCP’s and pharmacists on drug use, benefits, dosage and risks.
- Exceed individual, territory and company goals for sales, market share, call metrics and reach in the Houston Medical Center.
- Engage clients in informational discussions and presentations by providing value-added education and product benefits to grow product volume.
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- District lead in managing Concur Expenses and hosting HCP Lunch & Learns.
Account Intake Specialist
Empower Pharmacy
02.2022 - 10.2022
- Worked extremely close with Sales team to explain eligibility requirements, application details, payment methods and standard policies and procedures during intake assessment.
- Received, researched, verified, recorded and processed client demographics, account payments and referral information.
- Maintained accurate and detailed records for each account, while properly filing confidential information.
- Maximized time management in order to meet daily quota while working remotely.
- Trained and developed sales team on the proper techniques to use SalesForce adhering to company procedures.
Pharmaceutical Customer Service Representative
Ashfield Healthcare, For Novartis
09.2019 - 06.2020
- Launched new savings program called MyChoiceRx, focusing on Novartis Opthamology products Travatan Z, Durezol, Ilevro, Azopt & Simbrinza.
- Managed Houston territory, ensuring all staff had product information, patient education materials, sample distribution, and proposed strategic solutions to help serve the patient and office needs.
- Consistently ranked #1 in the nation with redemptions, achieved individual, territory and company goals for market share, call metrics, redemptions and sample distribution.
- Maximized business potential by establishing, building, and maintaining relationships with Ophthalmologists, Optometrist and Pharmacists in key accounts.
- Drove customer engagement and education on MyChoiceRx by executing lunch and learn activities.
- Utilized Veeva CRM system to input and organize data
Marketing Specialist
MJets Marketing
11.2018 - 10.2019
- Coordinated with social media, public relations and other teams to execute product introductions.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Developed campaigns and specific marketing strategies for clients.
- Came up with unique and innovative ideas for product branding.
- Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
Pharmaceutical Customer Service Representative
Ashfield Healthcare, For Sanofi
03.2018 - 11.2018
- Established a high level of service to Primary Care offices to both maintain and extend a strong relationship for future business opportunities
- Addressed problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction
- Maintained and organized a territory of over 300 HCP’s
- Delivered appropriate and approved information to target accounts
- Exceeded call activity targets as set by the company
- Targeted specialist and PCP's with injectable diabetes therapies, providing samples, and resource messaging including payer access & coverage information
Senior Operation Manager
Marriott Houston Medical Center
03.2014 - 08.2015
- Responsible for overseeing all daily operations for the Front Office, Gift Shop, Concierge, and At Your Service (call center and room service).
- Responsible for scheduling, payroll, recruiting, hiring and training.
- Engaged with customers daily to get feedback and build rapport.
- Developed and guided a leadership team of 4 to greatness.
- Ensured that the top level of service was being provided at all times by all team members.
- Implemented team building initiatives and incentive programs to help boost morale and keep open communications between departments.
- Maintained departmental budgets while creating innovative ways to reduce costs.
- Successfully increased Guest Satisfaction scores from a failing red zone to being the top hotel in the State and Region.
Operations Manager
Courtyard Marriott Northwest Houston
07.2012 - 02.2014
- Directed day-to-day operations for Housekeeping, Laundry, Front Desk and Bistro (F&B) .
- Processed hotel payroll and monitored labor and scheduling to ensure compliance with budget.
- Assisted in the career development progress of all associates through mentoring programs and training.
- Responsible for motivating teams to meet guest service goals by coordinating daily team huddles and weekly team meetings.
- Passion and commitment to the hotel at an ownership level.
- Responsible for all recruiting and hiring.
- Managed guest relations, in all aspects (Guest Satisfaction Surveys, comment cards, direct contact, 3rd party websites).
Room Operations Manager
BWI Airport Marriott
07.2009 - 07.2012
- Responsible for overseeing the daily operations for both the Housekeeping and Laundry Department.
- Processed department payroll, made schedules while monitoring labor to ensure compliance with budget.
- Celebrated successes and publicly recognized the accomplishments of team members.
- Communicated regularly with associates to create awareness of business objectives and convey expectations.
- Managed an effective cleanliness inspection program to include guest rooms, public areas and grounds.
- Worked closely with Engineering team to exceedthe regional Everything in Working Order/Quick Connect goal of 85%.
Front Desk Manager
Philadephia Airport Marriott
07.2008 - 07.2009
- Responsible for overseeing all Front Office operations and department budget information.
- Managed a leadership team of (3) members to ensure all Front Office goals were met
• Served as the Hotel PM Manager on Duty to enhance the guest arrival experience
• Developed career plans and actions to assist associates in their career development
Education
Bachelor of Arts - Hospitality Managment
Morgan State University
Baltimore, MD2006
Skills
- Conflict resolution
- Public speaking
- Team leadership
- Sales and marketing
- Relationship-building
- Staff motivation and training
- Managerial skills
- Innovative brainstorming
- Exceptional customer service
- Competitive spirit
Timeline
Pharmaceutical Field Sales Representative
Inizio Engage (Ashfield Healthcare), For Pfizer
10.2022 - Current
Account Intake Specialist
Empower Pharmacy
02.2022 - 10.2022
Pharmaceutical Customer Service Representative
Ashfield Healthcare, For Novartis
09.2019 - 06.2020
Marketing Specialist
MJets Marketing
11.2018 - 10.2019
Pharmaceutical Customer Service Representative
Ashfield Healthcare, For Sanofi
03.2018 - 11.2018
Senior Operation Manager
Marriott Houston Medical Center
03.2014 - 08.2015
Operations Manager
Courtyard Marriott Northwest Houston
07.2012 - 02.2014
Room Operations Manager
BWI Airport Marriott
07.2009 - 07.2012
Front Desk Manager
Philadephia Airport Marriott
07.2008 - 07.2009
Bachelor of Arts - Hospitality Managment
Morgan State University
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