Tavia McBryde
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ResultsCX
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance and support
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Host
Olive Garden
03.2024 - 08.2024
- Stocked service supply areas with tableware, garnishes and prepared food
- Filled and served various beverages for customers
- Responded quickly to customer concerns and escalated major issues to management
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Provided customers with accurate wait times and monitored waiting list
- Assisted servers in seating guests by escorting them to their tables
- Assisted other departments when needed such as bussing tables or delivering food orders
Food and Beverage Hostess
IHOP
10.2022 - 11.2023
- Stocked server areas with supplies before, during and after shifts
- Took reservations from patrons by phone or online
- Spoke with patrons to make conversation, answer questions or to respond to complaints
- Answered telephone to provide dining information and take reservations
- Distributed menus to guests, led to tables and gave initial information about service staff or specials
- Inspected dining and serving areas for cleanliness and proper setup
- Directed patrons to lounges and waiting areas
- Helped service staff handle demand by distributing food and beverages
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns
Sandwich Maker/Cashier
Hellavutaste Deli
06.2022 - 07.2023
- Stored food properly to prevent spoilage, cross-contamination and illnesses
- Assisted customers, answered questions and resolved complaints
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Scanned merchandise using point-of-sale system for accurate purchase totals
Education
Bachelor of Applied Science - Information Technology: Computer And Information Sciences
University of Akron
Akron, OHHigh School Diploma -
Bedford High School
Bedford, OHJune.2023
Skills
- Reservation Management
- Team Player
- Wait List Management
- Service Oriented
- Creative Problem Solving
- Warm and Welcoming
- Server Support
- Table Vacancy Management
- Complaint resolution
Timeline
Customer Service Representative
ResultsCX
08.2024 - Current
Host
Olive Garden
03.2024 - 08.2024
Food and Beverage Hostess
IHOP
10.2022 - 11.2023
Sandwich Maker/Cashier
Hellavutaste Deli
06.2022 - 07.2023
Bachelor of Applied Science - Information Technology: Computer And Information Sciences
University of Akron
High School Diploma -
Bedford High School
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