Tavia Mclean
Winter Haven,FL
Summary
Dynamic professional with a proven track record in customer service and team leadership at Taco Bell. Skilled in money handling and problem-solving, I enhanced customer satisfaction by promptly resolving complaints, fostering loyalty. Adept at decision-making, I consistently improved operational efficiency and maintained a safe, organized environment for both staff and customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Taco Bell
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Sutherland
10.2017 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Health Aide
Cisoca
01.2013 - 05.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Bachelor -
Winter Haven Senior High School
Bachelor Of Administration -
Dunoon Park Technical High
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
Certification
ServSafe
HHA Certificate
CPR/AED/First Aid Certificate
Languages
Patios
Full Professional
English
Full Professional
Timeline
Assistant Manager
Taco Bell
01.2020 - Current
Customer Service Representative
Sutherland
10.2017 - 01.2020
Home Health Aide
Cisoca
01.2013 - 05.2019
Bachelor -
Winter Haven Senior High School
Bachelor Of Administration -
Dunoon Park Technical High
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