Summary
Overview
Work History
Education
Skills
Timeline
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Tavia Richardson

Santa Cruz,CA

Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Adaptable Library Student Assistant with background helping library staff with various tasks. Assisted with library operations, materials organization and administrative support. Highly skilled at supporting individuals of all age groups and abilities with services and resources. Energetic Library Student Assistant with wealth of experience in customer service, creating successful reading programs and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete tasks. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Santa Cruz history, architecture and events. Successful Orientation Leader skills at building positive and productive relationships with students and parents. Well-versed in campus amenities and ways to benefit from time at school. Excellent activity and event planning, relationship management and communication skills.

Overview

3
3
years of professional experience

Work History

Programs Assistant

Porter Activities Office
08.2023 - Current
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Prepared clearly written and formatted documents and reports.
  • Created and updated records and files to maintain document compliance.
  • Create, implement, and evaluate programming that addresses college’s theme and learning goals
  • Facilitate programs with intentional learning outcomes that explore social justice themes including dynamics of power and privilege, gender, cultural diversity, sexual orientation, ability, class, etc.
  • Facilitate programs with intentional learning outcomes that explore peer supported development in transition to college environment, interpersonal communication, time management, project team management, independent living skills, fiscal literacy and management, etc.
  • Create, distribute, and remove outreach materials for events and programs

Library Student Assistant

University Of California, Santa Cruz
09.2021 - Current
  • Checked out and checked in items using library computer system.
  • Organized returned books and materials and assisted with shelving.
  • Aided patrons with use and access to technology, resources and materials.
  • Assisted library staff with clerical duties to help lighten workload.
  • Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
  • Maintained and updated records of current collection.
  • Accessed library catalog to review ownership and circulation status.
  • Helped with weeding of book and reference collections by sorting heavily worn items.
  • Checked out and checked in materials to support patron circulation needs.
  • Utilized computer databases to locate library materials.
  • Provided basic computer assistance to help patrons access needed resources.
  • Helped patrons locate resources using catalog and circulation systems.
  • Managed library materials for accurate record-keeping.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
  • Processed library card applications to provide access to library services.
  • Organized circulation desk with over 50 books and periodicals to be checked out.
  • Handled receipt processing for book, audio-visual and computer software inventories.

Orientation and Welcome Leader

Porter Activities Office
08.2022 - 06.2023
  • Facilitated group activities among assigned students and promoted community bonds through engaging events.
  • Assisted with transition to college life by providing one-on-one support.
  • Helped students troubleshoot and resolve issues with registration.
  • Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
  • Understand college themes and university principles. Be committed to building positive connections to college themes and principles of community for first year students
  • Work with diverse individuals and groups. Be open to engaging with and supporting different perspectives and experiences.
  • Plan and execute events and programs (Both Virtual & In-Person)
  • Show strong interpersonal communication skills with variety of audiences, including first-year on-campus and off-campus students, first-generation students, transfer students, international students, commuter students, students with different abilities, students from diverse cultural backgrounds, and students with intersectional experiences.
  • Guided groups of up to 15 people on scheduled tours.
  • Established positive relationships with tour members through fun and engaging conversation.

Crew Member

Baskin Robbins Ice Cream
12.2020 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.

Education

Bachelor of Arts - Psychology

University of California, Santa Cruz
Santa Cruz, CA
06.2025

Skills

  • Technology Support
  • Community Outreach
  • Program Planning
  • Program Optimization
  • Library Resources
  • Retrieve Materials
  • Accurate Recordkeeping
  • Staff Meetings
  • Catalogue and Sort Procedures
  • Circulation Research
  • Performance Improvement
  • Hospitality Service Expertise

Timeline

Programs Assistant

Porter Activities Office
08.2023 - Current

Orientation and Welcome Leader

Porter Activities Office
08.2022 - 06.2023

Library Student Assistant

University Of California, Santa Cruz
09.2021 - Current

Crew Member

Baskin Robbins Ice Cream
12.2020 - 09.2021

Bachelor of Arts - Psychology

University of California, Santa Cruz

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Tavia Richardson