Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Tavia Tate

Bel Alton,MD

Summary

Well-versed Quality Assurance Manager with relevant experience in overseeing the production process, identifying and resolving issues, and ensuring products meet company standards. Strengths include strong communication skills, strategic planning abilities, and comprehensive knowledge of quality control procedures. Previous roles highlighted ability to improve product quality by conducting thorough analysis and implementing effective solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

Family Comes 1st
Takoma Park, MD
12.2022 - Current
  • Developed and implemented quality assurance policies and procedures, per DDS/DDA standards.
  • Complete investigations to ensure the safety and well-being of the persons served.
  • Reviewed customer complaints and identified trends in order to develop corrective action plans.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Monitored production activities for conformance to established quality requirements.
  • Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
  • Set up procedures for verifying design outputs prior to their release into production environments.
  • Reviewed current standards and policies.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Supervised and guided inspectors, technicians, and other staff.
  • Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
  • Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
  • Monitored product trends and suggested changes.
  • Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.

Home Coordinator Supervisor

Total Care Services, Inc
Lanham, MD
08.2021 - 06.2024
  • Developed and implemented home safety plans for clients.
  • Provided support to clients with daily living activities such as meal preparation, light housekeeping, and personal care.
  • Assisted in creating a positive atmosphere in the home environment by providing companionship and engaging in recreational activities.
  • Coordinated transportation services for clients to medical appointments and other community outings.
  • Provided crisis intervention when needed to ensure safe environments for clients.
  • Implemented strategies designed to promote independence among clients while ensuring their safety.
  • Responded quickly and appropriately during times of conflict or distress within the home setting.
  • Managed client and family communications, providing updates and addressing concerns promptly.
  • Ensured all home care activities were documented in compliance with policy and regulatory requirements.
  • Managed budget and resources for home care programs, ensuring cost-effective operations.
  • Led team meetings to discuss client progress, staff performance, and operational improvements.
  • Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
  • Explained policies, procedures and services to patients.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Implemented quality control measures, significantly reducing error rates.
  • Worked closely with human resources to support employee management and organizational planning.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Education

Some College (No Degree) - Social Work

Walden University
Minneapolis, MN

Some College (No Degree) - Clinical Psychology

University of Maryland, College Park
College Park, MD

Skills

  • Knowledge of quality systems
  • Quality control tests
  • Human Resource Management

MCIS system expert

Therap

  • Attention to Detail
  • Operational budget forecasting

Affiliations

  • My passion for Horticultural Therapy has significantly contributed to my skillset, notably in leveraging the benefits of interacting with plants to improve well-being. Through this unique therapeutic practice, I have developed exceptional problem-solving, patience, and communication skills.

    The second notable aspect is Planning Activities, which I consider crucial from a project management perspective. This experience has enhanced my leadership, time management, and organization skills, thereby enabling efficient workflow processes and effective team collaborations.

Accomplishments

  • One accomplishment that I pride myself on is receiving the PCR's Most Valuable Team Player Award for three consecutive years. This award is a testament to my ability to consistently perform at a top-tier level and maintain a 100% closeout rate without faltering.

    Another significant promotion that I'd like to highlight took place within a year during my tenure at my previous organization. Starting as an Incident Management Coordinator, my consistent results and commitment to the role resulted in a merited promotion to the position of Home Coordinator Supervisor.

Certification

  • I hold a License Certified CPR Instructor certificate. This has provided me with a strong foundation in life-saving measures and public health matters, demonstrating dedication to maintaining the safety and well-being of others.

    2. Furthermore, I am an LRA Level One Investigator. This certification represents my ability to carry out investigations professionally and efficiently, showcasing my ability to analyze situations critically and make decisive judgments accordingly.

References

References available upon request.

Timeline

Quality Assurance Manager

Family Comes 1st
12.2022 - Current

Home Coordinator Supervisor

Total Care Services, Inc
08.2021 - 06.2024

Some College (No Degree) - Social Work

Walden University

Some College (No Degree) - Clinical Psychology

University of Maryland, College Park

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Tavia Tate