Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavia Thompson

Summary

Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and accounting software. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Member Experience Coordinator

Educational Systems Federal Credit Union
01.2024 - Current
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Monitored inventory levels and ordered additional supplies as needed.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Organized team events to promote a positive work environment.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Monitored project progress and provided updates to stakeholders.
  • Resolved customer complaints in a timely manner while upholding company standards.

Head Teller

Wesbanco Bank
Waldorf
05.2022 - 01.2024
  • Ensured proper handling of cash drawer limits according to bank policy.
  • Conducted periodic audits of branch operations to ensure compliance with established policies.
  • Managed day-to-day operations of the teller line including scheduling staff members.
  • Updated automated systems with current information regarding customer accounts.
  • Worked closely with branch managers on marketing initiatives designed to increase sales volume.
  • Maintained confidentiality of customer accounts by adhering to security procedures.
  • Identified customer needs and provided appropriate banking services.
  • Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
  • Processed loan applications, credit card applications, and other related documents.
  • Balanced daily transactions to ensure accuracy of account information.

Intern

Federal Reserve Bank
Washington DC
06.2017 - 12.2018
  • Maintained accurate records of all activities performed throughout internship period.
  • Prepared reports summarizing project progress and results for management review.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Helped maintain applicant tracking systems and recruiting metrics.
  • Assessed company operations for compliance with safety standards.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained positive working relationship with fellow staff and management.

Education

Mcdonough
Pomfret, MD
05-2016

Skills

  • Inventory management
  • Customer service
  • Team building
  • Communication skills
  • Problem solving
  • Time management
  • Collaboration skills
  • Record keeping
  • Task scheduling
  • Work Planning and Prioritization
  • Multitasking and organization
  • Scheduling expertise
  • Conflict resolution
  • Business administration
  • Document control
  • Schedule coordination
  • Project coordination
  • Client coordination

Timeline

Member Experience Coordinator

Educational Systems Federal Credit Union
01.2024 - Current

Head Teller

Wesbanco Bank
05.2022 - 01.2024

Intern

Federal Reserve Bank
06.2017 - 12.2018

Mcdonough
Tavia Thompson