Tavia Jackson
Agile Scrum Master
Harrisburg,NC
Summary
Top-performing leader and business consultant with over 13 years of experience in financial services, implementation, project management strategic planning, training and support.
Managed multiple programs totaling over $20 million. Proven success with on time project delivery, risk management, and working with teams. 3 years Agile Scrum Master experience.
Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in molding teams. meeting deadlines and optimizing productivity.
Overview
24
24
years of professional experience
Work History
Agile Scrum Master
WELLS FARGO
Charlotte , NC
02.2018 - Current
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Successfully transformed the teams waterfall mindset to a functioning agile scrum team through leadership, trainings and relationship building
- Provide quality assurance for deliverables and tasks
- Oversee systemic impediments to team agility and guide the teams on methods to escalate
- Establish relationships with key internal and external stakeholders
- Facilitated the implementation of multiple projects including adding automated compliance within the bank which solved Consent orders, MRAs (Matters requiring attention) and audit items.
- Assisted with internal and external communication resulting in improved transparency.
- Removed obstacles by finding right personnel to advance tasks and projects.
- Guide and coach Scrum team and organize Agile / Scrum practices and values while also meeting delivery commitment.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Optimize scrum team velocity to identify improvement opportunities to achieve higher levels of team performance
Business Initiatives Consultant
Wells Fargo - INTL Tech Risk
Charlotte , United States
01.2017 - 05.2018
- Built and maintained relationships with leaders and team members throughout the virtual Wells Fargo footprint
- Developed and initiated projects, managed costs, and monitored performance.
- Produced monthly Governance risk committee reporting and provided slides for the Divisional risk reporting
- Worked with International leaders using various systems to manage, report and track Canada, Latin America, EMEA, APAC and India / Philippines top risks
- Strategized, planned and executed improvements that mitigated risk and improved processes
- Enhanced monthly risk reporting to provide more relevant and actionable data for leaders
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, diversity and inclusion, productivity and within company to reach business goals.
- Reined in project costs while meeting key milestones.
- Modified and directed project plans to meet organizational needs.
- Identified plans and resources required to meet project goals and objectives.
Analytic Consultant and Project Manager
Wells Fargo - HR Service Delivery
Charlotte , NC
10.2014 - 01.2018
- Conducted leadership briefings for HR, Technology, Payroll and Accounting
- Created and ran reports in Microsoft Access and Excel
- Coordinated complicated UAT and integrated testing for testing occurring simultaneously in the application, the infrastructure environment and with a third party vendor
- Consistently implemented initiatives that followed release management or software development lifecycle processes
- Documented business requirements and assisted with business cases for key projects
- Archived project information in accordance with compliance rules
- Successfully implemented a $1.04 million rigorous project based on a new HR policy affecting all team members in Wells Fargo
- Effectively collaborated with technology, legal, team member benefits, and multiple business systems consultants
- Coordinated and managed detailed SIT and UAT testing with over 350 test scripts, 20 testers from different LOBs and a 3rd Party vendor with no major defects
Strategic Initiatives Consultant /Project Leader
Bank Of America
Charlotte , NC
03.2008 - 01.2014
- Simultaneously managed medium to large size projects affecting multiple lines of business
- Facilitated monthly professional development trainings for 17 associates in Large Corporate Fulfillment. Maintained assigned clients and implemented large projects and fulfillment services for Large Corporations.
- Facilitated projects ensuring the team had clear scope, project charter, objectives and funding
- Tracked Financial and FTE savings based on project benefits
- Liaison between technology and various lines of business to execute projects seamlessly within the specified budget and risk layout
- Used facilitative leadership skills to provide project communications to the team, including the project sponsor, portfolio manager and key stakeholders
- Analyzed business processes and saved the bank $250,000
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Assessed business processes and identified ways to boost improvement.
Customer Service Team Leader
DECISION ONE MORTGAGE
Fort Mill , SC
01.2004 - 01.2007
- Promoted to department subject matter expert, trainer and liaison for other Decision One departments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored performance of associates and develop ways to improve their overall performance
Sergeant
UNITED STATES MARINE CORPS
Camp Lejeune , NC
01.2000 - 07.2006
- Led a team of 20 Marines - Led project to restructure and implement the process of tracking resources during Operation Iraqi Freedom 2 to ensure cost effectiveness and expedited delivery times to troops
- Trained and created manuals for the various military officials on RFID processes
- Processed procurement requests and ordered supplies.
Education
Bachelor of Science - Exercise Sports Science
ELON UNIVERSITY
Skills
Project Management
undefinedAdditional Information
Completed Wells Fargo - Scrum Master Bootcamp
Strengths Finder Assessment - Responsibility, Relator, Individualization, Belief, Input
TECHNICAL SKILLS
Microsoft (PowerPoint, Excel, Word, and Access), Jira, Jira Align, Confluence, LiveMeeting, Leaves Processing System, People Soft, SHRP, Staff Management, SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agile Scrum Master
WELLS FARGO
02.2018 - Current
Business Initiatives Consultant
Wells Fargo - INTL Tech Risk
01.2017 - 05.2018
Analytic Consultant and Project Manager
Wells Fargo - HR Service Delivery
10.2014 - 01.2018
Strategic Initiatives Consultant /Project Leader
Bank Of America
03.2008 - 01.2014
Customer Service Team Leader
DECISION ONE MORTGAGE
01.2004 - 01.2007
Sergeant
UNITED STATES MARINE CORPS
01.2000 - 07.2006
Bachelor of Science - Exercise Sports Science
ELON UNIVERSITY
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